Fredrick Robertson

• Manage personnel, creating schedules, coordinating and/or providing training and professional development, and conducting payroll
• Support salon marketing and talent management, recruiting stylists and building salon brand
• Monitor and assess business performance, establishing plans to meet financial goals and identifying growth opportunities
• Manage supply inventory and purchasing, track deliveries, and ensure orders remain within budget
• Manage salon finances, such as budgets, sales, and expenses, and prepare reports for general management.
• Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
• Oversaw salon employee performance, facility cleanliness, and sales.

• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Answered incoming telephone calls and scheduled appointments for clients.
• Styled hair according to customer preferences.
• Managed business customer service, responding to requests and concerns promptly.
• Consistently received positive performance reviews from guests.
• Consulted with clients to assess personal style preferences and unique needs.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
• Resolved guest complaints about service or style.

• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Supervised and monitored students' use of tools and equipment.
• Met training needs with well-organized, factual programs based on contemporary requirements.
• Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
• Advised students on course selection, career decisions and other academic and vocational concerns.

• Followed [State] curriculum accurately with detailed lesson plans.
• Prepared students for [State] cosmetology exam with [Number]% success.
• Planned both theory and practical lessons for [Number] students.
• Conducted practice exams for [Number] students on both theoretical and practical sections.
• Recruited clients for students to get practical experience.
• Engaged students in academic and practical conversations that elicited critical thinking, creativity, collaboration and communication.
• Recruited and hired amazing teachers to support [Type] students.
• Kept school in full compliance with established policies, legal requirements and student safety standards.

• Make sure salon is adequately staffed
• Interview hire and train salon staff
• Evaluated employee performance through close observation and performance rubrics.
• Delegated workplace responsibility to appropriate staff.
• Educated service personnel on company policy and procedure.
• Initiated workplace improvement programs for increased service efficiency.
• Worked effectively in fast-paced environments.

Provide 4 hours of continuing education credits to professional cosmetologists for license renewal in compliance with regulations of (TDLR).

• Instruct and evaluate students in your area of specialty
• Keep up-to-date with and effectively use technology and media in the classroom
• Track student attendance and post assignment feedback in a timely manner
• Attend faculty/staff and in-service meetings
• Implement and adhere to all school policies
• Participate in graduation ceremonies
• Perform other duties/participate in special projects as assigned
• PSI Exams/ Texas State Board Examiner
• Administers and grades practical performance examinations to test applicants for licenses
• Engage in the practice of cosmetology and subjects related in cosmetology and such specialties as designated by the Board of Cosmetology
• Assists in developing procedures for grading practical performance examination material; and prepares reports.
• Followed [State] curriculum accurately with detailed lesson plans.

• Participated in professional development initiatives for consistent improvement and up-to-date knowledge of emerging trends and best practices.