Shelley Aiello
WHEELING,WV
Summary
Accomplished manager driven to increase revenue, streamline operations and maximize profits. Resourceful problem solver and change manager.
Overview
13
13
years of professional experience
Work History
Salon Manager
JC Penney
05.2022 - Current
- Oversaw salon employee performance, facility cleanliness, and sales.
- Handled employee scheduling and coverage needs during business hours.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Maintained general appointment calendar and set shift schedules.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Scheduled employees to maintain adequate coverage during business hours.
- Promoted business through marketing initiatives and use of social media.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
Salon Manager
Holiday Hair
03.2021 - 05.2022
- Oversaw salon employee performance, facility cleanliness, and sales.
- Handled employee scheduling and coverage needs during business hours.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Managed cash flow, business transactions, banking, and accounting processes.
- Maintained general appointment calendar and set shift schedules.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Scheduled employees to maintain adequate coverage during business hours.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Master Stylist
JCPenney
11.2010 - 03.2021
- Sanitized work station and sterilized hair tools and equipment after each client to maintain salon safety and cleanliness standards.
- Recommended hairstyles and haircuts to complement client's face, lifestyle and preferences.
- Managed bookings to form bonds with loyal customers and remember hairstyle preferences.
- Welcomed customers to salon and identified preferences by asking pointed questions.
- Reviewed websites, blogs, magazines and publications to stay updated on latest hairstyle trends and styling methods.
- Colored and treated hair using modern technology.
- Shampooed, cut and colored hair using appropriate hair care and styling products to enhance individual scalp conditions and hair textures.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Recorded notes for future reference about customer preferences and services delivered.
- Processed payments, entering sales in register for prompt customer service.
- Determined appropriate hair treatments based on conditions and textures.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Distributed business cards outside of salon to generate new business.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Mixed pigments and used proper techniques to achieve desired color.
Education
Associate of Arts - Information Technology
Belmont Technical College
Saint Clairsville, OH05.2009
Bachelor of Arts - Organizational And Leadership Development
Wheeling Jesuit University
Wheeling, WV05.2011
Skills
- Inventory Control
- Operational Efficiency
- Conflict Mediation
- Employee Relations
- Scheduling
- Problem-Solving Skills
- Communication Skills
- Stock Maintenance
- Cash Management
- Day-to-Day Operations
- Customer Inquiries
- Recruitment and Hiring
- Customer Service
Timeline
Salon Manager
JC Penney
05.2022 - Current
Salon Manager
Holiday Hair
03.2021 - 05.2022
Master Stylist
JCPenney
11.2010 - 03.2021
Associate of Arts - Information Technology
Belmont Technical College
Bachelor of Arts - Organizational And Leadership Development
Wheeling Jesuit University
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