Gordon Young
Falling Waters,WV
Summary
Experienced Salon Manager with a strong record in salon operations, team leadership, inventory control, and guest service. Skilled in coaching staff, improving workflow, and supporting profitable, high-performing salon environments.
Overview
12
12
years of professional experience
Work History
Salon Manager
JCPenney Salon
Hagerstown, Maryland
01.2021 - Current
- Managed daily JCPenney Salon operations and front desk workflow.
- Coached associates on JCPenney Salon service standards and guest care.
- Manage Retail and Backbar inventory to optimize product usage, control expenses and to maintain a controllable profit in alignment with company goals.
- Trained stylists on services, policies, and salon procedures.
- Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to the team.
- Enforced sanitation, safety, and licensing requirements across salon stations.
- Developed and maintained performance reports to track stylist progress toward individual goals, identify growth opportunities and support professional development and advancement to higher stylist levels.
- Trained, coached and mentored salon leaders both within and outside my district to strengthen leadership capabilities, drive operational excellence and consistently achieve company goals and performance expectations.
- Collaborated closely with JCPenney Beauty to achieve company goals, maintain a fully flexed and well stocked space and ensured exceptional customer service.
- Supported store leadership in daily operations, including Manager on Duty Shifts, store opening and closing procedures and planning various events designed to strengthen customer relationships, drive engagement and build long-term loyalty.
Salon CSES
JCPenney Salon
Hagerstown, Maryland
02.2015 - 01.2021
- Managed Salon Operations and front desk responsibilities to maintain an efficient workflow at a high-quality client experience.
- Continuously expanded my knowledge of salon retail and services to provide personalized recommendations to enhance the client experience.
- Proactively demonstrated initiative during district salon visits by warmly greeting our guest, serving as the first point of contact, and readily addressing questions to ensure a welcoming, professional experience.
Education
Some College (No Degree) - Cosmetology
The Temple A Paul Mitchell Partner School
Frederick, MDSome College (No Degree) - CNA
Washington County Technical Highschool
Hagerstown, MDHigh School Diploma -
Washington County Technical Highschool
Hagerstown, MD06-2017
Skills
- Salon operations
- Front desk workflow
- Inventory control
- Cost Control
- Team Leadership
- Sales training
- Performance reporting
- Retail merchandising
- Promotional Campaigns
- Customer service excellence
- Conflict Resolution
REFERENCES
Lora Tolley
JCPenney General Manager
17301 Valley Mall Road Rd.
Hagerstown MD 21740
(301)-582-4885
Lora.Tolley@jcp.catalystbrands.com
Present Direct Manager
Rion Striblin
JCPenney District Manager
(325)-439-0041
Present District Manager
Timeline
Salon Manager
JCPenney Salon
01.2021 - Current
Salon CSES
JCPenney Salon
02.2015 - 01.2021
Some College (No Degree) - Cosmetology
The Temple A Paul Mitchell Partner School
Some College (No Degree) - CNA
Washington County Technical Highschool
High School Diploma -
Washington County Technical Highschool