Fredrick Strong
Acworth,GA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Resourceful Customer Care Associate recognized for high productivity and efficient task completion. Specialize in effective communication, conflict resolution, and time management skills. Excel in active listening, empathy, and patience to provide exceptional customer service. Navigate challenging customer interactions with calm professionalism, ensuring positive outcomes.
Overview
7
7
years of professional experience
Work History
Customer Care Associate
Walmart
Marietta, GA
04.2020 - 06.2024
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Trained new Customer Care Associates on policies and procedures .
- Educated customers about the features and benefits of products.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Machine Operator
Bass Lumber
Wetumpka, Alabama
10.2019 - 04.2020
- Documented and recorded critical metrics in database related to pressure, temperature, level and flow data to maintain and update accurate repair logs.
- Set up and operate machine tools to produce precision parts and instruments.
- Adjust machine settings to complete tasks accurately.
- Replace worn tools, sharpen cutting tools, adjust machinery components.
- Monitor the feed and speed of machines during the machining process.
Machine Operator
DAS North America
Montgomery , AL
06.2018 - 10.2019
- Set up and operate machine tools to produce precision parts and instruments.
- Inspect finished workpieces to ensure conformance with specifications.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Performed daily inspections of plant systems, identifying potential problems and taking corrective action as needed.
- Unload finished products from machines onto conveyors or other transport systems.
Customer Account Manager
Aarons Furniture Store
Selma, AL
08.2017 - 03.2019
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Collaborated with other departments to ensure smooth delivery of services to customers.
- Provided customer service to existing clients by responding to inquiries and resolving complaints.
- Maintained accurate records of all transactions in the company's database system.
Education
High School Diploma -
Selma High School
Selma,Al05-2017
Skills
- Machine Maintenance
- Efficiency Improvement
- Team Collaboration
- Patience
- Multitasker
- Empathetic
- Organized
- Computer skills
- Product knowledge
- Active listener
Timeline
Customer Care Associate
Walmart
04.2020 - 06.2024
Machine Operator
Bass Lumber
10.2019 - 04.2020
Machine Operator
DAS North America
06.2018 - 10.2019
Customer Account Manager
Aarons Furniture Store
08.2017 - 03.2019
High School Diploma -
Selma High School