Fredy A. Tello
Jacksonville,Florida
Summary
I am seeking an opportunity to grow professionally with a company that is going to challenge my skills, in a dynamic work environment, where experience and professionalism are valued and required as means for attaining company success.
Overview
15
15
years of professional experience
Work History
Learning Trainer
Amazon
Port Saint Lucie, FL
08.2024 - Current
- Maintained up-to-date knowledge of industry trends, integrating new ideas into existing training curriculums when relevant.
- Evaluated external training providers for quality assurance purposes, ensuring a consistently high standard of instruction across all offerings within the organization.
- Championed a culture of continuous learning, fostering an environment where employees are encouraged to seek out opportunities for personal and professional growth.
- Utilized data-driven approaches to assess trainee progress and tailor future lessons accordingly.
- Coordinated cross-functional training initiatives to promote interdepartmental understanding and collaboration.
- Designed engaging lesson plans that catered to various learning styles, promoting knowledge retention and application.
- Addressed performance gaps through targeted interventions such as one-on-one coaching or group workshops, leading to enhanced overall workforce competency levels.
- Developed customized e-learning modules to accommodate remote employees'' diverse schedules and needs.
- Streamlined onboarding processes, reducing the time needed for new hires to become fully productive members of the organization.
- Led workshops on effective communication, time management, and problem-solving techniques, resulting in increased employee productivity.
- Facilitated team-building exercises to foster a positive work environment and improve collaboration among staff members.
- Collaborated with management to develop targeted training programs for improved employee performance.
- Increased employee retention by offering personalized coaching sessions focused on career development strategies.
- Enhanced learning outcomes by implementing interactive and innovative training methods.
Process Assistant
Amazon
Jacksonville, FL
08.2020 - 07.2024
- Support the Area Manager and Associates
- Execute standard work duties
- Provide vacation coverage for Area Managers
- Providing policy follow up, attendance tracking (duties do not extend to discipline)
- Track and report labor hours
- Act as an associate resource, train associates and verify SOP compliance
- Ensure successful shift performance, through tracking, reporting and feedback on associate performance
- Participate in Operational Excellence initiatives
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
- Facilitated knowledge sharing among team members, fostering a culture of collaboration and innovation.
- Conducted training and change management processes to improve operations.
- Collaborated with other department leads to address cross-functional challenges and develop integrated solutions.
- Optimized scheduling procedures to ensure adequate staffing levels during peak times and special events.
- Increased customer satisfaction with proactive communication and effective problem-solving techniques.
- Improved team efficiency by implementing streamlined processes and regular training sessions.
- Boosted employee morale through recognition programs that acknowledged outstanding contributions to the team''s success.
- Spearheaded process improvements that resulted in significant time savings during restocking activities without sacrificing quality or accuracy standards.
Outbound Picker
Amazon
Jacksonville, FL
08.2019 - 08.2020
- Work on consistent tasks necessary to daily operations
- Pick Selected merchandise to fulfill customer orders
- Filled orders in a timely manner to ensure the line stayed consistent with work
- Isolate damage items to a predefined area and sideline them
- Consistent top picker
- Tote runner
Green Light Expert
Uber Technologies Inc.
Jacksonville, FL
07.2017 - 08.2019
- Work on consistent tasks necessary to daily operations
- Local driver support for the city of Jacksonville
- Onboard new drivers, answer questions to potential new drivers
- Assist drivers with issues, missed payments, uploading documents and approving them
- Technical support and troubleshooting for the Uber application
- Educate drivers on best driving practices
- Provide support to northern Florida and southeast Georgia
- Follow up with driver partners with issues that need further action
- Escalating issues to different teams for driver partner needs
- Utilize internal tools to take prospective drivers from application to their first passenger
- Identify and solve problems on the fly
- Provide support to applicants through SMS, email, phone and doing whatever it takes to get a resolution
Financial Aid Officer
Everest Institute
Miami, FL
04.2009 - 04.2010
- Assisted students in understanding academic application processes, admissions requirements and financial aid options
- Audited student files to confirm accuracy and completion according to defined guidelines
- Provided one-on-one counseling to students regarding financial aid program options and requirements
- Assisted with the completion of documentation such as FAFSA paperwork
- Guide students through private loan application
- Liaised with students and admission department to facilitate documentation and application processing
- Processed financial aid documents and completed basic verification of information
- Demonstrated understanding of and adherence to federal and state regulations for financial aid
Education
High School Diploma -
Miami Coral Park Senior High School
Miami, FLAA -
Miami Dade College
Miami, FLBA - Arts & Sciences
Florida International University
Miami, FLSkills
- QuickBooks
- Technical support
- Microsoft Office
- Apple iOS Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Learning Trainer
Amazon
08.2024 - Current
Process Assistant
Amazon
08.2020 - 07.2024
Outbound Picker
Amazon
08.2019 - 08.2020
Green Light Expert
Uber Technologies Inc.
07.2017 - 08.2019
Financial Aid Officer
Everest Institute
04.2009 - 04.2010
High School Diploma -
Miami Coral Park Senior High School
AA -
Miami Dade College
BA - Arts & Sciences
Florida International University