FREDY ORTIZ
Los Angeles,CA
Summary
Dynamic leader with 11 years of experience in customer service, aiming to apply strategic vision and operational expertise to drive business growth and foster team development at Chase Bank.
Overview
14
14
years of professional experience
Work History
Grocery Clerk
Erewhon
12.2023 - Current
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted with unloading and sorting deliveries, accurately labeling and organizing products for storage and sales floor placement.
Crew Member
Trader Joe's
03.2017 - 11.2023
- Assisted with inventory management, including unloading trucks, restocking products, and monitoring inventory levels to ensure the availability of popular items.
- Delivered exceptional customer service by engaging with customers, answering questions, and offering product recommendations, contributing to a positive shopping experience.
- Efficiently processed transactions at the register, handling cash, credit, and digital payments while maintaining a high level of accuracy and speed.
- I was the dry produce section leader for two and a half years and was in charge of ordering produce every day and enough to sell until the next shipment. Also did produce displays to increase sales and attract the eye of the consumer.
- Participated in store merchandising, creating visually appealing displays that reflected seasonal promotions and enhanced customer engagement.
Barista
STARBUCKS COFFEE COMPANY
01.2013 - 01.2018
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Ability to work under pressure in a fast paced environment
- Certified training barista for new incoming partners
- Crafted a variety of high-quality beverages following Starbucks recipes and customization requests to meet customer preferences.
- Provided exceptional customer service by engaging with guests, taking accurate orders, and ensuring timely delivery of beverages, contributing to a positive and welcoming atmosphere.
- Handled cash, credit, and mobile payments accurately, balancing registers at the end of shifts with minimal discrepancies.
Teller
JP Morgan Chase Bank
04.2016 - 01.2017
- Processed daily transactions, including deposits, withdrawals, loan payments, and account transfers.
- Assisted customers with account inquiries, providing information on bank services, products, and account balances to enhance customer satisfaction.
- Identified potential sales opportunities, referring customers to personal bankers for additional services such as loans, credit cards, and investment products.
- Ensured compliance with bank policies and financial regulations, conducting thorough ID verification.
- Delivered exceptional customer service by resolving complaints and complex issues in a professional and timely manner.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Middle School Tutor (Paid Internship)
Bresee Foundation
01.2011 - 06.2011
- Assisted middle school peers struggling with Math and English
- Developed study materials and resources tailored to each student's learning style.
- Provided a supportive learning environment, encouraging open communication between tutor and student
- Developing good communication skills as well as leadership skills.
Education
Mechanical Engineer
California State University Northridge
Belmont High School
06.2011
Skills
- Customer Service
- Attention to Detail
- Teamwork and Collaboration
- Excellent Communication
- Customer service-focused
- Cashier experience
- Merchandising
- Bilingual in [Language]
Timeline
Grocery Clerk
Erewhon
12.2023 - Current
Crew Member
Trader Joe's
03.2017 - 11.2023
Teller
JP Morgan Chase Bank
04.2016 - 01.2017
Barista
STARBUCKS COFFEE COMPANY
01.2013 - 01.2018
Middle School Tutor (Paid Internship)
Bresee Foundation
01.2011 - 06.2011
Belmont High School
Mechanical Engineer
California State University Northridge
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