Freeman World
Denver,CO
Summary
Results-driven program manager with 10+ years of leadership experience spanning public health, climate justice, parish ministry, and international advocacy. Proven ability to scale operations, manage multi-stakeholder initiatives, and deliver measurable impact across diverse communities. Seeking to bring leadership, adaptability, and positivity to an equity-driven nonprofit organization.
Overview
15
15
years of professional experience
Work History
Benefits Program Manager
Disability Rights Tennessee
Statewide, TN (Working Remotely)
01.2020 - Current
- Serve as primary liaison between Medicaid recipients and government agencies to resolve complex eligibility issues and improve resource access.
- Create workplans, lead internal performance monitoring, produce quarterly and annual reports for state Medicaid officials to inform funding decisions and service delivery strategy.
- Manage high-volume caseloads while ensuring fidelity in data reporting systems and outcomes tracking.
- Scaled client services by 169% in Year 1 and maintained 63% annual growth across 5 years through strategic outreach, process optimization, and team training.
- Increased community engagement by 207% in Year 1 via innovative campaigns and partnerships, driving a 51% sustained annual increase in participation statewide.
Crew Member
Trader Joe’s
Nashville, TN
01.2018 - 01.2020
- Delivered exceptional customer service in a fast-paced retail environment, ensuring a welcoming and positive shopping experience.
- Supported daily store operations including inventory management, stocking, merchandising, and maintaining visual displays.
Hospitality Management
Nashville Downtown Hostel & Banana Bungalow
Nashville, TN
01.2014 - 01.2018
- Managed and coordinated staff and volunteers to ensure all guests received excellent service and lodging experience.
- Implemented innovative strategies to improve operational efficiency and effectiveness.
Program Associate & Itinerant Lecturer
Global Ministries
Fiji and USA
01.2011 - 01.2014
- Presented on environmental justice and climate displacement across the U.S., South Korea, and the Pacific Islands.
- Built international partnerships through public speaking, curriculum design, and cross-cultural engagement.
- Contributed to Fiji’s National Climate Policy and advised government on climate migration strategy.
- Managed a regional climate fund, launching sustainable development projects across Oceania.
- Led global advocacy campaigns for nuclear testing victims and Pacific Islander climate justice.
- Developed a sustainable agriculture program providing ongoing food support to families in Central Suva.
Education
Master of Divinity (M.Div.) -
Texas Christian University
Fort Worth, TX05-2010
Bachelor of Science (B.S.) - Speech Communications
Middle Tennessee State University
Murfreesboro, TN05-2006
Skills
- Project & Program Management
- Strategic Planning
- Stakeholder Engagement
- Performance Analytics
- Team Leadership
- Agile Methodology
- CRM Tools (HubSpot & Salesforce)
- CMS Tools (Adobe, Canva, et al)
- Generative AI tools
- Public Speaking
- Cross-Cultural Communication
- Training and development
Timeline
Benefits Program Manager
Disability Rights Tennessee
01.2020 - Current
Crew Member
Trader Joe’s
01.2018 - 01.2020
Hospitality Management
Nashville Downtown Hostel & Banana Bungalow
01.2014 - 01.2018
Program Associate & Itinerant Lecturer
Global Ministries
01.2011 - 01.2014
Master of Divinity (M.Div.) -
Texas Christian University
Bachelor of Science (B.S.) - Speech Communications
Middle Tennessee State University