LIESL MACK
Summary
Dedicated HR professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly motivated team player, goal oriented, effective communicator with ability to multi-task, looking to obtain a challenging position which will utilize organizational skills and high attention to detail.
Overview
35
35
years of professional experience
Work History
Benefits Program Manager
National Express LLC
07.2018 - Current
- Responsible for administration of all health & Welfare benefit plans/programs; maintain database of current benefit programs (25,000+ employees both union and non-union)
- Process benefit enrollments, life events and COBRA notifications in timely and accurate manner
- Establish and maintain strong working relationships with internal and external partners
- Work closely with carriers/vendors/broker to resolve issues (claims, eligibility, billing)
- Assist with management of benefit open enrollment process
- Develop and maintain annual enrollment materials and resources
- Reconcile, review and request payment for all benefits-related invoices
- Calculate employee benefit refunds and arrears and advise Payroll
- Conduct new employee benefit orientations, both in group and individual settings
- Responsible for maintaining benefit programs within Oracle Advanced Benefit, including benefit plan/program set-ups, rate configurations (different rate structures for FT and PT seasonal employees), plan/program eligibility and open enrollment process Responsibilities include processing of benefit enrollments, terminations and changes for medical, dental and vision insurance, COBRA notifications, communicating with vendors and ensuring timely response to questions, problems and complaints for national 25,000+ employee company; calculating and advising payroll department of employee benefit deductions, refunds and arrears due for employees on weekly basis, Oracle system set up and configuration for new benefit plans and changes to existing set up, miscellaneous duties and projects as needed .
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Created and presented data using MS Excel spreadsheets and other MS Office tools.
Sr. Benefits Specialist
National Express LLC
01.2006 - 07.2018
- Developed and analyzed models to support employee benefit plan rollout both successfully and efficiently.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Checked employees' benefits enrollment for accuracy and input all data into Oracle.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Coordinated submission and processing of life insurance claims.
- Updated benefit cost summaries for employer cost tracking.
Benefits Specialist
National Express LLC
09.2014 - 06.2015
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Checked employees' benefits enrollment for accuracy and input all data into Oracle.
- Coordinated submission and processing of life insurance claims.
- Processed monthly remittance and reconciliation for various benefit plans.
Benefits Coordinator
National Express LLC
02.2009 - 09.2014
- Directed and controlled 401K, medical, dental and vision benefit packages.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
- Checked employees' benefits enrollment for accuracy and inputted all data into [Software].
- Observed strict procedures to maintain data and plan participant confidentiality.
- Coordinated submission and processing of life insurance claims.
- Processed monthly remittance and reconciliation for various benefit plans.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
Human Resource Generalist
The Royal Group
04.2006 - 11.2007
- Originally hired to cover maternity leave for two Human Resource employees
- Responsibilities included time, attendance and vacation tracking, payroll processing, benefits administration, updating and maintaining databases, day-to-day operations and various projects and assignments.
Human Resource Assistant
United Service Companies
10.2005 - 04.2006
- Assist Human Resource Manager with various tasks, including handling large amounts of employment verifications at a central location, administering child support garnishments and other wage assignments, monthly benefit billing and enrollment of newly-eligible employees, processing hiring of security personnel and filing applications with the state of Illinois to ensure they have proper licensing.
Assistant Manager, HR
Draw Enterprises
05.1997 - 07.2004
- Coordinated payroll and benefits for a multi-entity, 600+ employee company, including monthly processing of all benefit payments, new enrollments, 401k contribution, and payroll taxes
- Provided assistance to all levels of employees regarding benefits, payroll, 401k and other personnel issues
- Administered employee garnishments, loans and database management
- Ran the day-to-day operations of the Human Resource department including managing several full - and part-time employees, annual open benefit enrollments and w-2 processing.
Finance Department
The Saranow Company
12.1993 - 01.1997
- Oversaw all bookkeeping functions for multi-entity company encompassing all A/P, bank reconciliation reports, weekly cash reports, monthly financial statements, year-end closing of books, cash management, payroll, vendor relations, inter-company accounting, and legal invoice allocations
Skills
- Project Management
- Team Leadership
- Employee Coaching and Motivation
- Program Reviews
- Information Confidentiality
- Time Management
- MS Office Applications
- Remote Team Management
- BenefitFocus, ADP, Oracle, Lawson, Kronos, ADP, Paylocity, Solomon, QuickBooks
Accomplishments
- Implemented online benefits platform to eliminate need for unnecessary paperwork and streamline employees' experience with enrollments
- Collaborated with multiple internal and external teams in the implementation of ADP Vantage for North America employees
Timeline
Benefits Program Manager
National Express LLC
07.2018 - Current
Benefits Specialist
National Express LLC
09.2014 - 06.2015
Benefits Coordinator
National Express LLC
02.2009 - 09.2014
Human Resource Generalist
The Royal Group
04.2006 - 11.2007
Sr. Benefits Specialist
National Express LLC
01.2006 - 07.2018
Human Resource Assistant
United Service Companies
10.2005 - 04.2006
Assistant Manager, HR
Draw Enterprises
05.1997 - 07.2004
Finance Department
The Saranow Company
12.1993 - 01.1997