Frenchie Young
2301 Shorefield Rd Apt 323 Silver Spring,MD
Summary
Welcoming clerical professional with Thirty-five years of experience in Animal office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, and accurate when entering information in Computer and keeping organized filing systems.
Overview
35
35
years of professional experience
Work History
Front Desk Receptionist
Montgomery County Humane Society
04.2015 - Current
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed data entry and filing to keep records updated for easy retrieval.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Dispatcher
Montgomery County Humane Society /Animal Control
06.1989 - 03.2014
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Sent out drivers to assist callers based on locations, needs and worker availability.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Education
GED -
Montgomery County Board of Education
850 Hungerford Drive04.1982
Skills
- Filing
- Documentation And Reporting
- Office equipment operations
- Verbal and written communication
- Clerical Support
- Multi-Line Phone Systems
- Telephone Etiquette
- Researching skills
- Mail Sorting
- File Management
Timeline
Front Desk Receptionist
Montgomery County Humane Society
04.2015 - Current
Dispatcher
Montgomery County Humane Society /Animal Control
06.1989 - 03.2014
GED -
Montgomery County Board of Education
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