Frenkie Carbajal Reyes
Phoenix
Summary
My passion for developing capabilities in others and always seeking for improvements have made me become comfortable delegating, coaching teammates, and stepping in when decisions need to be made. Under pressure I stay calm, prioritize quickly, and keep the team focused so service stays smooth during rushes or unexpected problems all while keeping the floor in harmony.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Starbucks
Phoenix, AZ
03.2025 - Current
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained new partners on barista skills and standard company policies.
- Managed inventory by counting available products and ordering based on expected traffic .
- Resolved customer complaints swiftly, enhancing overall customer experience.
- Ran weekly clean to ensure store cleanliness and looking for areas of improvements in regards of keeping the store organized.
- Excelled at managing multiple barista needs, while maintaining harmony on the floor.
Barista
Starbucks
Phoenix, AZ
10.2024 - 03.2025
- Prepared and served high-quality beverages in fast-paced environment.
- Maintained cleanliness and organization of work area to ensure safety standards.
- Engaged with customers to provide exceptional service and enhance their experience.
Kitchen Cook
Panda Express
Phoenix, AZ
08.2023 - 08.2024
- Adapted quickly to menu changes, ensuring seamless transitions for both kitchen staff and customers.
- Prepared dishes for various dietary needs, demonstrating flexibility and skill in accommodating diverse guest preferences while maintaining taste and presentation standards.
- Trained new hires on kitchen procedures and best practices, fostering a positive team environment.
- Maintained calm, focused demeanor during high-pressure service periods, ensuring efficient operation.
Education
High School Diploma -
Alhambra High School
Phoenix, AZ05-2021
Skills
- Cash handling
- Employee training
- Staff management
- Strategic planning
- Creative problem solving
- Staff motivation
- Staff development
- Inventory control
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Supervisor
Starbucks
03.2025 - Current
Barista
Starbucks
10.2024 - 03.2025
Kitchen Cook
Panda Express
08.2023 - 08.2024
High School Diploma -
Alhambra High School