Frida Aguirre
Longhorn Steakhouse
CONYERS,GA
1
Language
10
years of professional experience
Dedicated server with exceptional customer service skills, bilingual communication, and a strong focus on guest engagement. Proven ability to enhance dining experiences and resolve customer issues promptly.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Work History
Server
8 Years 6 Months- Delivered exceptional customer service in high-volume dining environment.
- Utilized point-of-sale system to process orders and handle payments efficiently.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new team members on restaurant policies and procedures, enhancing team performance.
- Resolved customer complaints promptly, improving overall guest satisfaction ratings.
- Managed multiple tables simultaneously, ensuring attention to detail and quality service.
- Implemented upselling techniques that increased average check totals while enhancing guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Trained and mentored new servers on menu knowledge and customer service standards.
Assistant
5 Months- Facilitated communication between contractors and clients, addressing inquiries and resolving issues promptly.
- Greeted guests with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Bilingual(english and spanish), so was able to translate.
Server
1 Year 1 Month- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
High School Diploma
Skills
Exceptional customer service
Bilingual communication
Hospitality expertise
Guest engagement
POS operation
Cash handling
Information recall
Cleanliness standards
Sanitation practices
Bilingual (English and Spanish)
Strong work ethic
Stress management
Calm demeanor
Team player
Memory retention
Languages
Spanish
Native or Bilingual
Timeline
Assistant
Fast Mason Contruction
03.2026 - 08.2026Read More
Server
Longhorn Steakhouse
02.2018 - CurrentRead More
Server
Mellow Mushroom
01.2017 - 02.2018Read More
Salem High School
High School Diploma
Read More