Frida Carrillo Luna
Miami,FL
Summary
Results-driven Human Resources Director with experience in leadership development, employee relations, performance management, and payroll administration in a fast-paced operational environment. Proven ability to strengthen team engagement, develop emerging leaders, and support organizational performance through strategic people management. Recognized for strong communication, sound judgment, and the ability to build trust while maintaining high standards of accountability and professionalism.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Human Resources Director
Chick fil A
Miami, FL
11.2024 - Current
- Led interviews and candidate evaluations for a wide range of roles, helping identify talent aligned with operational needs and team culture
- Designed and improved onboarding processes to create a smoother new-hire experience, strengthen orientation, and ensure timely completion of employment documentation
- Managed confidential personnel records in compliance with federal and state requirements, maintaining accuracy, organization, and discretion
- Created training materials and support resources tailored to different learning styles, improving clarity and team development
- Oversaw performance review with clear feedback frameworks to support accountability, growth, and stronger development conversations
- Administered payroll for 200+ team members across two store locations, ensuring accuracy, consistency, and timely processing
Shift Leader / Manager
Chick fil A
Miami, FL
08.2022 - 11.2024
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Managed all aspects of cash handling processes including deposits, withdrawals, change orders and reconciliations.
- Resolved customer complaints promptly, boosting customer satisfaction.
- Coordinated special events including promotional activities and holiday parties to engage customers.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Created monthly reports summarizing operational performance metrics.
Team Member
Chick fil A
Miami, FL
05.2021 - 08.2022
- Greeted customers with friendly demeanor to foster positive store atmosphere.
- Provided accurate and timely order delivery, enhancing customer satisfaction.
- Maintained cleanliness and organization of work areas and dining spaces to create welcoming environment.
- Developed skills by pursuing knowledge of essential tasks.
Education
Bachelor of Arts - Psychology, Minor in Business
Florida International University
Miami, FL05-2027
High School Diploma -
Doral Academy Preporatory School
Miami, FL06-2023
Skills
- Talent Acquisition
- Employee Relations
- Leadership Development
- Payroll Administration
- Performance Management
- Operations Management
- Data Analysis
- Conflict Resolution
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
ServSafe Food Protection Manager Certification — Issued Jan 2026
Timeline
Human Resources Director
Chick fil A
11.2024 - Current
Shift Leader / Manager
Chick fil A
08.2022 - 11.2024
Team Member
Chick fil A
05.2021 - 08.2022
Bachelor of Arts - Psychology, Minor in Business
Florida International University
High School Diploma -
Doral Academy Preporatory School