Alex Singer
San Diego,United States of America
Summary
Enthusiastic Human Resources Professional committed to aligning business objectives with effective human capital strategies. Proven capacity to conceptualize, execute and enforce impactful initiatives that attract and retain the best talent, foster a positive work environment, and build a high-performing team. Bring in-depth knowledge of federal and state employment laws and regulations and human resource management policies and best practices including benefits and compensation, recruiting and interviewing, performance management and appraisal, training and development, and conflict resolution.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Human Resources Director
European Wax Center
04.2022 - Current
- Provide comprehensive Human Resources (HR) support to over 500 employees, ensuring compliance with all federal and state labor laws and regulations and HR policies and procedures
- Manage full-cycle recruitment, including job postings, screening, interviewing, and onboarding new employees
- Implemented a streamlined recruitment process, leveraging innovative sourcing techniques and technology platforms, resulting in a 30% reduction in time-to-hire and a 10% increase in quality of candidates
- Support performance management and appraisal processes, including 500+ employee evaluations and feedback sessions annually
- Developed and implemented strategic HR initiatives, including talent acquisition, performance management, and employee engagement, resulting in 20% increase in employee satisfaction and retention
- Organize and perform recurring employee orientation and training sessions on HR policies and procedures
- Advise and provide coaching to managers on employee relations matters
- Spearheaded the design and delivery of comprehensive training and development programs, enhancing employees' skills and competencies, and contributing to a 15% increase in employee productivity and overall organizational performance
- Conduct investigations into employee complaints, mediate disputes and facilitate conflict resolution through effective communication and negotiation ensuring a fair and compliant process
- Collect and drive closure on all employee relations matters, including conflict resolution, investigations, and disciplinary actions
- Administer employee benefits programs, answer employee questions, and resolve benefit-related issues
- Contract general liability and workers compensation insurance to ensure that facility insurance is current and provided to property managers
- Maintain Human Resources Information Systems (HRIS) records, ensuring data accuracy and compliance with rules and regulations.
Center Manager
European Wax Center
04.2022 - Current
- Generate €500,000 annual sales
- Oversee day-to-day operations of a team of eight estheticians and five guest service associates with both roles having a high-volume sales focus
- Lead, coach, and develop a high-performing team with competent selling behaviors, setting goals and conducting performance evaluations
- Uphold superior customer experience ensuring that services performed are high quality, resulting in 90%+ client retention
- Track Key Performance Indicator (KPI) reports and Profit/Loss statements to maintain and grow profitability
- Staff resources effectively to optimize performance and productivity
- Implement strategic plans to achieve operational goals and objectives
- Collaborate with the team to continuously drive process improvement, reduce costs, increase sales, and enhance the customer experience
- Implement and enforce safety and compliance standards.
Enrollment Specialist
National University
01.2021 - 03.2021
- Advised prospective students on program requirements, admission procedures, and financial aid options to facilitate informed decision-making
- Collaborated with academic departments to develop and implement recruitment strategies, resulting in a 20% increase in enrollment
- Conducted thorough assessments of applicants' academic backgrounds, identifying potential transfer credits and degree pathways for timely graduation
- Established and maintained positive relationships with high school guidance counselors and community organizations, leading to a 30% growth in referrals from external sources.
Enrollment Advisor
National University
03.2018 - 12.2020
- Conducted thorough evaluations of prospective students' academic backgrounds and qualifications to determine eligibility for admission to the university, resulting in a highly qualified applicant pool
- Collaborated with campus departments and faculty to develop and implement effective recruitment strategies, resulting in a significant increase in the number of qualified applicants
- Advised and guided students on academic programs, course selection, and potential career paths, fostering a supportive and enriching learning environment
- Utilized innovative technology and software to streamline the application and admissions process, resulting in improved efficiency and reduced administrative workload.
Guest Service Agent
Pacifica Hotels
05.2015 - 03.2018
- Provided exceptional customer service by welcoming and assisting guests in a professional and friendly manner
- Resolved guest complaints and concerns promptly and efficiently, ensuring their satisfaction and a positive experience
- Managed guest reservations and check-in/check-out processes, ensuring accuracy and attention to detail
- Collaborated with various departments to coordinate special requests and ensure guest needs and preferences were met consistently.
Customer Experience Coordinator
The TJX Companies, Inc.
09.2011 - 05.2015
- Implemented customer satisfaction surveys, resulting in a 20% increase in positive feedback and improved overall customer experience ratings
- Streamlined customer support processes by creating and documenting standardized procedures, resulting in a 15% decrease in average response time and increased customer satisfaction
- Collaborated with cross-functional teams to identify and resolve customer issues, resulting in a 10% decrease in customer complaints and improved customer retention rates
- Conducted workshops for customer service representatives to enhance their communication and problem-solving skills, resulting in 30% improvement in first-call resolution rate and increased customer loyalty.
Education
Masters Of Arts - HR Management
National University
San Diego, CA01.2022
Bachelors Of Science - Allied Health
National University
La Jolla, CA11.2020
Associates - Liberal Arts And General Studies
San Diego City College
San Diego, CA06.2018
Associate Of Applied Science - Psychology
San Diego City College
San Diego, CA06.2018
Skills
- Talent Acquisition
- Staffing & Recruiting
- Workforce Planning
- Talent Management & Retention
- People Management Performance
- Management & Appraisal
- High Performing Team Employment Laws and Regulations
- Compliance Employee Compensation & Benefits Insurance
- Organizational Development & Training
- People Development Employee Engagement Employee Relations
- Process Improvements
- Business Operations
- Information Systems
- Digital Transformation & Change Management
- Strategic Planning & Leadership/Legal Collaboration Partnership
Certification
- Cardiopulmonary Resuscitation (CPR), Express Training Solutions Inc., 02/2022
- Automated External Defibrillator (AED), Express Training Solutions Inc., 02/2022
- Heartsaver First Aid Cardiopulmonary Resuscitation (CPR), Express Training Solutions Inc., 02/2022
Web
https://www.linkedin.com/in/alex-singer-99260222b
Languages
English
Native or Bilingual
Timeline
Human Resources Director
European Wax Center
04.2022 - Current
Center Manager
European Wax Center
04.2022 - Current
Enrollment Specialist
National University
01.2021 - 03.2021
Enrollment Advisor
National University
03.2018 - 12.2020
Guest Service Agent
Pacifica Hotels
05.2015 - 03.2018
Customer Experience Coordinator
The TJX Companies, Inc.
09.2011 - 05.2015
Masters Of Arts - HR Management
National University
Bachelors Of Science - Allied Health
National University
Associates - Liberal Arts And General Studies
San Diego City College
Associate Of Applied Science - Psychology
San Diego City College