Frida Cruz
Louisville,CO
Summary
Experienced Retail Merchandiser versed in using product placement, end caps and points of purchase displays to manufacturer's best advantage. Astute professional with goal-oriented nature promotes optimized retail workflow for bolstered customer experience. Exceptional negotiator for prime positioning locations. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Merchandise Associate
Lowes
Erie, CO
03.2024 - Current
- Provided superior customer service by responding promptly to inquiries and resolving customer complaints.
- Performed regular price checks to identify discrepancies between shelf tags and computerized systems.
- Adhered strictly to safety regulations when handling hazardous materials such as cleaning supplies or chemicals.
- Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
Restaurant Hostess
Efrain's Mexican Restaurant - Boulder
Boulder, CO
06.2022 - 01.2024
- Greeted customers and escorted them to their tables.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Managed reservations, waitlists, and special requests for large parties.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
Food Service Manager
Chipotle Restaurant
Louisville , CO
05.2020 - 06.2022
- Developed and implemented standard operating procedures for food service staff.
- Maintained records of food inventory, supplies, and equipment.
- Ensured proper portioning and serving of meals according to established standards.
- Ordered necessary supplies and ingredients on a regular basis to meet operational needs.
- Monitored quality of dishes served by tasting them periodically throughout the day.
- Resolved customer complaints promptly in a professional manner.
- Provided ongoing training for new employees on safe food handling practices.
Education
Associate of Arts -
Front Range Community College
Westminster, CO05-2025
High School Diploma -
Centaurus High School
Lafayette, CO05-2022
Skills
- Shrink Reduction
- Visual Merchandising
- Display Setup
- Trend Analysis
- Planograms
- POS Software
- Restocking processes
- Pricing standards
- Server Support
- Team Collaboration
- Strong interpersonal skills
- Staff Supervision
- Performance Evaluations
- Customer Service Management
- Work Planning and Prioritization
- New Employee Hiring
Accomplishments
- I got a scholarship
- I graduated with the Environmental studies green cord from high school
- I got a recognition from my math teacher
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Merchandise Associate
Lowes
03.2024 - Current
Restaurant Hostess
Efrain's Mexican Restaurant - Boulder
06.2022 - 01.2024
Food Service Manager
Chipotle Restaurant
05.2020 - 06.2022
Associate of Arts -
Front Range Community College
High School Diploma -
Centaurus High School
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