Frida Gonzalez
Novato,CA
Summary
Driven and customer-focused professional with experience at Gap Factory Store, adept in customer service and problem-solving. Excelled in teamwork and verbal communication, enhancing customer satisfaction and fostering repeat business. Proven ability to manage high-pressure situations and efficiently handle financial transactions, demonstrating a blend of hard and soft skills vital for dynamic retail environments.
Overview
4
4
years of professional experience
Work History
Sales Associate
Gap Factory Store
01.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Volunteer
Marin Health Hospital
10.2023 - 11.2024
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Provided emotional support and companionship to elderly in the hospital.
Host/ Busser
Andalé Mexican Kitchen Taqueria
05.2021 - 08.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Bachelor Of Science - Public Health
University of San Francisco
San Francisco, CASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Verbal/written communication
Languages
Spanish
Native or Bilingual
Timeline
Volunteer
Marin Health Hospital
10.2023 - 11.2024
Sales Associate
Gap Factory Store
01.2022 - Current
Host/ Busser
Andalé Mexican Kitchen Taqueria
05.2021 - 08.2021
Bachelor Of Science - Public Health
University of San Francisco
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