Frida Lopez
Pleasantville,NJ
Summary
Proven leader and efficient Head Cashier at Polo Ralph Lauren Factory Store, dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Head Cashier
Polo Ralph Lauren Factory Store
09.2023 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Collaborated with managers to close down the store and count the drawers
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Led cashiers and associates in providing thoughtful customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction
- Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
Education
Health Sciences
Atlantic County Community College
Mays Landing, NJHigh School Diploma -
Atlantic County Institute of Technology
Mays Landing, NJSkills
- Customer Service
- Positive Attitude
- Store opening/closing procedures
- Cash Handling
- Employee Training
- Multi-tasking skill
- Adaptability and Dependability
- Punctuality
- Team Leadership
- Opening and closing procedures
- Supply Restocking
- Cash Register Operation
- POS System
- Visual Display
- Manager support
- Upselling strategies
- Problem-Solving
- Basic Mathematics
Certification
BSL certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Head Cashier
Polo Ralph Lauren Factory Store
09.2023 - Current
Health Sciences
Atlantic County Community College
High School Diploma -
Atlantic County Institute of Technology