Frida Morales
Cleveland
Summary
Detail-oriented Collections Manager with strong skills in account reconciliation, credit analysis, and customer relationship management. Adept at managing large customer bases and streamlining collection processes to ensure timely payments and accurate financial reporting.
Overview
9
9
years of professional experience
Work History
Collections Manager
Arriba Motors
Porter
01.2022 - Current
- Managed accounts receivable, collections and credit activities for a large customer base.
- Responded to customer inquiries about billing issues, account status, and payment options.
- Created reports for management on past due accounts and delinquency rates.
- Received and submitted payments and applied amounts to customer balances.
- Prepared documentation required for collection and repossession activities.
- Performed reconciliation of accounts to ensure accurate billing and collections records.
Office Administrative Assistant
C & C Concrete
Houston
03.2017 - 11.2019
- Organized and maintained physical and digital filing systems for documents.
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
- Created expense reports, tracked invoices, and processed payments.
Education
High School Diploma -
Sam Houston MSTC
Houston, TX05-2012
Texas Public Notary
Skills
- Account reconciliation
- Collection strategies
- Credit analysis
- Customer billing
- Payment processing
- Customer relationship management
- Office administration
- Intuit quickbooks specialist
- Customer service management
- Bilingual fluency in [Spanish]
References
References available upon request.
Timeline
Collections Manager
Arriba Motors
01.2022 - Current
Office Administrative Assistant
C & C Concrete
03.2017 - 11.2019
High School Diploma -
Sam Houston MSTC
Texas Public Notary