Frida Navarro
San Antonio,TX
Summary
Experienced customer service professional with a decade of expertise in providing exceptional support. Adept at understanding and meeting the needs of individuals, excels in collaborative environments and as a team player. Genuine passion for assisting others is complemented by a love for travel and diverse cultures, fueling the ability to connect with people from all walks of life.
Overview
11
11
years of professional experience
Work History
Sales Associate
Wyndham Vacation Ownership
2024.03 - Current
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Lash Technician
Amazing Lash Studio
2017.01 - 2019.01
- Assumed a leadership role by mentoring new team members contributing to a positive and collaborative work environment
- Excelled as a beauty product upseller, promoting beauty services and various skincare products
- Consistently met and exceeded daily and weekly quotas, showcasing efficiency and commitment
- Demonstrated exceptional performance, earning eligibility for various promotions within the organization.
Owner and Operator
Lash Angels
2019.01 - 2024.01
- Pioneered the growth of a thriving business during the challenging onset of the pandemic
- Distinguished for delivering unparalleled customer service, fostering strong client relationships, and building a loyal customer base
- Expertly managed day-to-day operations, including scheduling, bookkeeping, social media presence, and inventory control
- Actively participated in industry conventions to stay abreast of the latest trends, enhancing my knowledge and business acumen.
Sales Associate
Marshalls Department Store
2014.01 - 2016.04
- Enthusiastically greeted and welcomed customers, creating a positive and inviting atmosphere
- Maintained organized working stations, ensuring cleanliness and efficiency at all times
- Thrived in a high-pressure environment, exhibiting adaptability and resilience in challenging situations.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Licensed Aesthetician -
Milan Beauty Institute
San Antonio, TX12.2018
Associate of Arts -
Northwest Vista College
San Antonio, TX12.2017
Highschool Diploma -
William Howard Taft Highschool
San Antonio, TX2014
Skills
- Excellent Communication Skills
- Effective Team Player
- Bilingual Proficiency
- Adaptable to Multicultural Environments
- Social Media Marketing Expertise
- Advanced Problem-Solving Skills
- Proven Project Management Abilities
- Proficient in Microsoft Office Suite
- Exceptional Time Management
- Crisis Management and Emergency Response Proficiency
- Conflict Resolution Skills
- Attention to Detail
- Calm under Pressure
- Cultural Sensitivity and Diversity Awareness
- Passionate about Providing Exceptional Customer Service
- Committed to Ensuring Passenger Safety and Comfort
- Excellent people skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Wyndham Vacation Ownership
2024.03 - Current
Owner and Operator
Lash Angels
2019.01 - 2024.01
Lash Technician
Amazing Lash Studio
2017.01 - 2019.01
Sales Associate
Marshalls Department Store
2014.01 - 2016.04
Licensed Aesthetician -
Milan Beauty Institute
Associate of Arts -
Northwest Vista College
Highschool Diploma -
William Howard Taft Highschool