Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Frida Navarro

San Antonio,TX

Summary

Experienced customer service professional with a decade of expertise in providing exceptional support. Adept at understanding and meeting the needs of individuals, excels in collaborative environments and as a team player. Genuine passion for assisting others is complemented by a love for travel and diverse cultures, fueling the ability to connect with people from all walks of life.

Overview

11
11
years of professional experience

Work History

Sales Associate

Wyndham Vacation Ownership
2024.03 - Current
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Lash Technician

Amazing Lash Studio
2017.01 - 2019.01
  • Assumed a leadership role by mentoring new team members contributing to a positive and collaborative work environment
  • Excelled as a beauty product upseller, promoting beauty services and various skincare products
  • Consistently met and exceeded daily and weekly quotas, showcasing efficiency and commitment
  • Demonstrated exceptional performance, earning eligibility for various promotions within the organization.

Owner and Operator

Lash Angels
2019.01 - 2024.01
  • Pioneered the growth of a thriving business during the challenging onset of the pandemic
  • Distinguished for delivering unparalleled customer service, fostering strong client relationships, and building a loyal customer base
  • Expertly managed day-to-day operations, including scheduling, bookkeeping, social media presence, and inventory control
  • Actively participated in industry conventions to stay abreast of the latest trends, enhancing my knowledge and business acumen.

Sales Associate

Marshalls Department Store
2014.01 - 2016.04
  • Enthusiastically greeted and welcomed customers, creating a positive and inviting atmosphere
  • Maintained organized working stations, ensuring cleanliness and efficiency at all times
  • Thrived in a high-pressure environment, exhibiting adaptability and resilience in challenging situations.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Licensed Aesthetician -

Milan Beauty Institute
San Antonio, TX
12.2018

Associate of Arts -

Northwest Vista College
San Antonio, TX
12.2017

Highschool Diploma -

William Howard Taft Highschool
San Antonio, TX
2014

Skills

  • Excellent Communication Skills
  • Effective Team Player
  • Bilingual Proficiency
  • Adaptable to Multicultural Environments
  • Social Media Marketing Expertise
  • Advanced Problem-Solving Skills
  • Proven Project Management Abilities
  • Proficient in Microsoft Office Suite
  • Exceptional Time Management
  • Crisis Management and Emergency Response Proficiency
  • Conflict Resolution Skills
  • Attention to Detail
  • Calm under Pressure
  • Cultural Sensitivity and Diversity Awareness
  • Passionate about Providing Exceptional Customer Service
  • Committed to Ensuring Passenger Safety and Comfort
  • Excellent people skills

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Associate

Wyndham Vacation Ownership
2024.03 - Current

Owner and Operator

Lash Angels
2019.01 - 2024.01

Lash Technician

Amazing Lash Studio
2017.01 - 2019.01

Sales Associate

Marshalls Department Store
2014.01 - 2016.04

Licensed Aesthetician -

Milan Beauty Institute

Associate of Arts -

Northwest Vista College

Highschool Diploma -

William Howard Taft Highschool
Frida Navarro