Friday Omoregie
San Antonio,Texas
Summary
Dynamic IT professional with extensive experience in delivering exceptional client care in hospitals and correctional facilities. Committed to continuous learning and professional development, currently pursuing ITIL, A+, Network+, and Security+ certifications after completing the Computer User Support Specialist program at ACI Learning. Proven ability to collaborate effectively with medical staff while managing patient needs and upholding healthcare standards. Recognized for adaptability, reliability, and proficiency in vital signs monitoring, patient mobility assistance, and meticulous medical documentation in high-pressure environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Methodist Hospital
San Antonio
11.2021 - 12.2022
- Coordinated communication between patients, family members, medical staff and regulatory agencies. I interviewed patients or their representatives to identify care. Stay abreast of services and resources for care-related issues for improved living. Explained policies and procedures to patients using medical and administrative knowledge.
- Supported needs of 100+ residents under long-term care.
Education Navigator
Christus Santa Rosa Hospital
San Antonio
01.2020 - 05.2020
- Served in emergency room department and provided patient intervention as needed for health-related social services. Intervened, when necessary, to find solutions to patient concerns related to housing and food security, safety, etc. Used the (CMS) Center for Medicare and Medicaid Services database to access patient social needs and refer to private systems or organizations that could aid.
- Increased navigational accuracy by consistently updating and maintaining electronic charts and navigation tools.
Corrections Officer
Texas Dept. of Criminal Justice
San Antonio
09.2014 - 10.2019
- Conducted inmate head counts, search belongings, and monitored conduct of inmates in housing unit, or during work or recreational activities, according to established policies, regulations and procedures, to prevent escape or violence. Inspected conditions of locks, windows bars, grills doors, and gates at corrections facility to ensure security and no escapes.
- Oversaw and maintained custody of 150 inmates in maximum security.
Education
BS - Public Health, Epidemiology and Disease control Concentration
University of Texas At San Antonio
San Antonio, TX12-2020
Computer User Support Specialist Program
ACI Learning Technology Academy
San Antonio, TX01-2025
BA - General Studies
University of North Texas Denton
Denton, TX12-2008
Associate of Science - Liberal Sciences
Dallas County Comm. College
Dallas, TX05-2006
Skills
- Hard Skills: ED Navigator, Customer Services, Microsoft Word, Excel, Access, PowerPoint, Instrumentation Reading, Troubleshooting, Active Directory, Ticketing System, Call Center Triage, iCloud, Virtual Migrations, TCP/IP, LAN, WAN, VLAN, VPN, VOIP, Hardware Maintenance, Remote Desktop Utility
- Soft Skills: Exceptional communication, effective teamwork, effective problem-solving skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Basic life support
- Catheter care
Accomplishments
Security Personnel: clear understanding of the law, and interpersonal, training. Gain over 5 years of customer service working in retail stores. Developed 7 years of teamwork and leadership selling real estate. An Astute correctional officer with more than years of general population facility.
Certification
In Progress: Axelos ITIL 4 Foundation, CompTIA - A+, CompTIA - Security+, and CompTIA - Network+
Timeline
Patient Care Technician
Methodist Hospital
11.2021 - 12.2022
Education Navigator
Christus Santa Rosa Hospital
01.2020 - 05.2020
Corrections Officer
Texas Dept. of Criminal Justice
09.2014 - 10.2019
BS - Public Health, Epidemiology and Disease control Concentration
University of Texas At San Antonio
Computer User Support Specialist Program
ACI Learning Technology Academy
BA - General Studies
University of North Texas Denton
Associate of Science - Liberal Sciences
Dallas County Comm. College