Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGES
Work Availability
Timeline
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Froylan Araujo-Torres

Moreno Valley,CA

Summary

Dynamic and hardworking individual with a passion for tackling new challenges and embracing progressive responsibilities. Fluently bilingual in English and Spanish, possessing exceptional writing, computer, and phone skills. Demonstrates outstanding interpersonal and leadership abilities, along with a keen attention to detail and a proactive approach. Adaptable to evolving situations, receptive to coaching, and committed to upholding company policies and adhering to HIPAA regulations. Brings 10 years of dedicated Teleradiology support expertise.

Overview

10
10
years of professional experience

Work History

Radiology Support Team Member

Direct Radiology (formerly Phillips, Now ONRAD)
06.2023 - Current
  • Handled Inbound/Outbound calls for Critical Calls and Support Requests, maintaining timely and efficient workflow.
  • Enhanced customer satisfaction by addressing TATs, triaging based on medical urgency and communicating emphatically with providers and credentialed team members.
  • Utilized various communication channels – including phone calls, emails, live chats –adaptively based on the needs of each individual client interaction.
  • Served as a subject matter expert in specific product areas, assisting colleagues with complex inquiries.
  • Consistently met or exceeded performance metrics, demonstrating a strong commitment to service excellence.

Operation Support - Team Lead

Virtual Radiologic
10.2021 - 12.2022
  • Supported multiple radiologists and facilities to efficiently procure client needs
  • RIS Management and troubleshooting assistance for shift members
  • Overseeing, training daily workflow of operational functions, along with ensuring efficient shifts
  • Coaching and motivating of assistants to maintain company goals and objectives
  • Troubleshooting system issues and advising assistants with daily tasks

Operation Support Team Lead

US Radiology On
03.2015 - 04.2022
  • In a fast paced, nights and weekends environment, work directly with multiple radiologists and facilities to efficiently ensure client and radiologist needs are met
  • RIS Management and troubleshooting assistance for shift members
  • Overseeing, training daily workflow of operational functions, along with ensuring efficient shifts are executed
  • Coaching, and motivating of assistants to maintain company goals and objectives
  • Troubleshooting system issues and advising assistants on how to proceed with tasks while tackling upper-level questions and/or re-routing to appropriate teams
  • Direct assistants training and development programs, personnel issues, hiring, termination and quarterly performance reports
  • Manage conflict/resolution within the teams, train and re-train if necessary

Education

Some College (No Degree) - Chemistry & Business Coursework

Irvine Valley College
Irvine

High School Diploma -

Century High School
Santa Ana, CA
01.2001

Skills

  • 15 years of sales/customer service, workflow and management
  • Organization
  • Great communicator, decision maker and able to multitask
  • Excellent project management and leadership skills
  • Excellent with training staff members & implementing training methods
  • Strong operational knowledge of CRM programs (Cerner/Epic/OnePacs)
  • Time management
  • Programs; Powerpoint, Excel, Word, and Quickbooks
  • Tier 1 Network troubleshooting
  • Typing Speed: 72wpm, 97% accuracy
  • Fluently bilingual: English/Spanish
  • Attention to detail
  • Teamwork and collaboration

Accomplishments

  • Team Lead of 18-22 staff members at VRAD for Night/Weekend shifts
  • Was part of the Training Team, effectively training new staff and keeping existing staff current with policies and procedures

LANGUAGES

English - Native or Bilingual
Spanish - Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Radiology Support Team Member

Direct Radiology (formerly Phillips, Now ONRAD)
06.2023 - Current

Operation Support - Team Lead

Virtual Radiologic
10.2021 - 12.2022

Operation Support Team Lead

US Radiology On
03.2015 - 04.2022

Some College (No Degree) - Chemistry & Business Coursework

Irvine Valley College

High School Diploma -

Century High School

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