Fuailelagi Imoa
Josie
SAN BERNADINO,CA
Summary
Personable and reliable individual with excellent communication and problem-solving abilities. Understanding of customer satisfaction and adept at handling inquiries and resolving issues. Capable of fostering positive client relationships and contributing to team success. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Loss Prevention Security Officer
Ashley Furniture Homestore
07.2024 - Current
- Developed strong relationships with staff members, fostering a culture of trust and accountability within the workplace.
- Collaborated with management to develop and implement effective loss prevention strategies.
- Mitigated potential losses from robbery attempts by adhering to strict cash handling procedures.
- Evaluated store layout for vulnerabilities, recommending changes that led to increased security measures.
- Trained personnel on security best practices, protocols and procedures.
- Completed incident reports and activity logs for accurate, current records.
- Data Entry (Checked in and out trucks)
Resident Assistant
Highland AL-MC GROUP LP
01.2020 - 03.2023
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Improved communication between residents and management through consistent updates and informative newsletters.
- Supported students experiencing mental health challenges by actively listening, offering resources, and connecting them with appropriate support services.
- Coordinated maintenance requests with appropriate staff members to address facility issues in a timely manner.
- Maintained clean, safe, and well-organized patient environment.
- Strengthened relationships among residents, fostering supportive and inclusive community.
- Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
Warehouse Clerk
Mclane Industrial Ins
04.2020 - 03.2022
- Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
- Managed day-to-day operations of warehouse to keep everything running smoothly.
- Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Collaborated with team members to complete daily tasks efficiently, meeting warehouse performance goals consistently.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Reduced errors in data entry tasks by implementing a thorough proofreading system before submission.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Streamlined document preparation by effectively utilizing software tools such as Microsoft Office Suite for drafting reports, presentations, and spreadsheets.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
- Boosted customer satisfaction rates through efficient scheduling of appointments and managing front-desk reception area activities.
- Supported office operations by troubleshooting technical issues with computers, printers, and other equipment as needed.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Assisted with onboarding of new employees.
Security Officer Supervisor
Allied Universal Security Services
05.2015 - 10.2020
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Effectively resolved conflicts between staff members or visitors, employing strong communication skills and level-headed problem-solving techniques.
- Assisted in the hiring process for new security officers by reviewing applications, conducting interviews, and providing recommendations to management.
- Provided exceptional customer service to clients, addressing concerns promptly and professionally while maintaining a focus on safety and security.
Education
No Degree - Healthcare Administration Management
Devry University
Ontario, CA 05.2001 -
High School Diploma -
Waipahu High School
Waipahu, HI 05.2001 -
Skills
Fire safety
Timeline
Loss Prevention Security Officer
Ashley Furniture Homestore
07.2024 - Current
Warehouse Clerk
Mclane Industrial Ins
04.2020 - 03.2022
Resident Assistant
Highland AL-MC GROUP LP
01.2020 - 03.2023
Security Officer Supervisor
Allied Universal Security Services
05.2015 - 10.2020
No Degree - Healthcare Administration Management
Devry University
05.2001 -
High School Diploma -
Waipahu High School
05.2001 -
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