Fualaau Jensen-Futi
Federal Way,WA
Summary
Highly motivated individual that has experience in various work fields and industries. Passionate about building trust and partnerships with employer and peers. Maintaining a driven work ethic and positive attitude. Strong background in customer service, troubleshooting, operating heavy machinery, and leadership.
Overview
7
7
years of professional experience
Work History
Lead Ramp Agent
Alaska Airlines
03.2024 - 11.2025
- Coordinated aircraft loading and unloading operations to ensure timely departures.
- Trained new ramp agents on safety protocols and operational procedures.
- Monitored weather conditions to adapt ground handling strategies effectively.
- Collaborated with ground crew to streamline baggage handling processes.
- Assisted in resolving customer issues related to baggage claims efficiently.
- Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment.
- Increased on-time performance through proactive identification and resolution of potential issues prior to departure.
- Boosted team morale by fostering a positive work environment and providing clear communication channels.
- Maintained accurate records for flight schedules, delays, and cancellations to ensure smooth operations.
Manufacturing Technician
Tesla
07.2023 - 02.2024
- Operated automated machinery to ensure efficient production workflows.
- Conducted quality inspections to maintain product standards and reduce defects.
- Assisted in troubleshooting equipment issues, minimizing downtime during operations.
- Implemented safety protocols, enhancing workplace safety and compliance standards.
- Monitored inventory levels and coordinated materials supply for uninterrupted production flow.
HVAC Technician
Alliance Heating & Air
10.2019 - 07.2023
- Diagnosed and repaired HVAC systems, ensuring optimal functionality and energy efficiency.
- Conducted routine maintenance on heating and cooling units, enhancing system longevity.
- Installed new HVAC equipment according to industry standards and safety protocols.
- Collaborated with team members to troubleshoot complex HVAC issues, improving resolution time.
Package Handler
UPS
09.2018 - 09.2019
- Operated machinery for efficient package loading and unloading.
- Ensured compliance with safety standards during package handling processes.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Stored and secured packages in designated areas to prevent damage and theft.
Education
High School Diploma - HVAC
UEI College
Stockton, CA08-2020
High School Diploma -
East Union High School
Manteca, CA05-2018
Skills
- Ground support equipment operation
- Hazardous materials handling
- Heavy lifting
- Baggage handling
- Problem resolution
- Computer proficiency
- Microsoft Excel
- Scheduling
- Microsoft outlook
- Attention to detail
- Time management
- HVAC and refrigeration systems
Timeline
Lead Ramp Agent
Alaska Airlines
03.2024 - 11.2025
Manufacturing Technician
Tesla
07.2023 - 02.2024
HVAC Technician
Alliance Heating & Air
10.2019 - 07.2023
Package Handler
UPS
09.2018 - 09.2019
High School Diploma - HVAC
UEI College
High School Diploma -
East Union High School