Fualole Samuelu
Tacoma,WA
Summary
Dispatcher with expertise in problem-solving and decision-making within high-pressure environments. Enhanced communication and workflow efficiency, resulting in timely deliveries and improved team collaboration. Proficient in dispatch software and focused on delivering exceptional customer service, leading to significant operational enhancements. This professional and communication skills connects with being in the pharmacy fields. From dealing and solving problems to making sure the workplace is safe and making sure everything is giving out right at the end.
Overview
3
3
years of professional experience
Work History
Dispatcher
Unifi
12.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Resolved conflicts between field units, ensuring smooth operation and team cohesion.
Pharmacy Technician
Walgreen's Pharmacy
01.2022 - 01.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
Education
High School Diploma -
Tennyson High School
Hayward, CA06-2021
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Dispatch software
- Problem-solving
- Schedule management
- Work order management
Languages
Samoan
Full Professional
Timeline
Dispatcher
Unifi
12.2023 - Current
Pharmacy Technician
Walgreen's Pharmacy
01.2022 - 01.2024
High School Diploma -
Tennyson High School
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