Diana Rodriguez
Rainforest Cafe – Disney’s Animal Kingdom
Orlando
2
Languages
1
Certification
Hospitality professional with 6+ years of experience in high-volume dining, upscale restaurants, and fast-paced tourist destinations. Proven track record in guest relations, suggestive selling, and loyalty program sales, with experience among top performers in guest enrollment. Experienced lead server and trainer skilled in delivering personalized service, anticipating guest needs, and maximizing the overall dining experience. Fluent in English and Spanish, with a strong ability to connect with diverse clientele and thrive in high-energy environments.
Work History
Lead Server
- Delivered attentive service to international clientele in a high volume hospitality environment.
- Trained and onboarded new servers, reinforcing service standards, guest engagement, and sales techniques.
- Stayed within the top loyalty program sellers t
Lead Server
- Provided attentive service while managing multiple tables and maintaining accuracy in a fast-paced dining environment.
- Trained and mentored new servers on menu knowledge, service execution, guest relations, and suggestive selling.
- Supported expo, takeout, and BOH operations during staff shortages to ensure service.
Server
- Provided attentive table service in upscale dining environment catering to a diverse tourist clientele.
- Increased menu item sales and enhanced guest experiences through personalized service and product knowledge.
- Often coordinated kitchen and service teams to ensure timely orders, accurate payments, and smooth dining operations.
Education
Bachelor of Science - Health Sciences
Skills
Safe food handling
Team leadership
POS system operations
Quality control
Sales techniques
Accurate money handling
Staff training
Certification
- CPR/BLS Certified
- ServSafe Food Handler Certified
Languages
Spanish
English
Timeline
Lead Server
Rainforest Cafe – Disney’s Animal Kingdom
2022 - 2025Read More
Lead Server
P.F. Chang’s – The Mall at Millenia
2019 - 2022Read More
Server
The BOATHOUSE
2019 - 2020Read More
University of Central Florida
Bachelor of Science from Health Sciences
Read More