Gabaniella Louis
Smyrna,GA
Summary
Dynamic professional with proven expertise in complaint resolution and Microsoft Excel, honed at Amazon and Publix. Excelled in enhancing customer satisfaction and employee retention through effective communication and problem-solving skills. Contributing to significant improvements in workplace efficiency and team morale.
Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Publix, Jino Aristide
11.2023 - Current
- Investigated and resolved customer inquiries and complaints quickly.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Improved resolution time with effective problem-solving for customer complaints.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Human Resources Coordinator
Amazon
04.2024 - 08.2024
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Improved employee retention with targeted professional development opportunities.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Managed benefits administration, ensuring timely enrollment and accurate recordkeeping.
- Supported managers in addressing employee concerns, fostering positive workplace relationships.
- Facilitated open communication channels between employees and management, resolving conflicts swiftly when needed.
Education
Business Technology - Business Administration And Management
Chattahoochee Technical College
Marietta, GA07-2026
Certificate Of Nursing Assistant - Nursing
Cobb Medical Institute
5590 Mableton Pkwy, SE, 09-2024
High School Diploma -
College Marie-Anne
Haiti, Port-Au-Prince07-2022
Skills
- Call center experience
- Microsoft Excel
- Complaint resolution
- Credit card payment processing
- Senior leadership support
- International sales support
- Key stakeholder relationship building
- Retail store support
- Sales expertise
- Opening and closing accounts
- Retail sales customer service
- Credit adjustments
Languages
English
Native or Bilingual
French
Native or Bilingual
haitian creole
Native or Bilingual
Timeline
Human Resources Coordinator
Amazon
04.2024 - 08.2024
Customer Service Representative
Publix, Jino Aristide
11.2023 - Current
Business Technology - Business Administration And Management
Chattahoochee Technical College
Certificate Of Nursing Assistant - Nursing
Cobb Medical Institute
High School Diploma -
College Marie-Anne
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