Gabbi Laffins
Summary
I am an enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. I maintain focus and a positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Server
BJ's Restaurant and Brewhouse
01.2023 - 04.2024
- Making sure my customers are comfortable by giving them an above and beyond experience
- Serving with hospitality skills to put the customer first, and being able to anticipate their needs without them needing to ask
- Bussed and reset tables to keep dining room and work areas clean.
Server / Bartender
Olive Garden
08.2022 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without diminishing quality of service.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods with exceptional attention to detail and guest needs.
Bartender
Reno Food Co. (Cypress)
05.2022 - 08.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Barista / Shift Lead
Starbucks
07.2016 - 05.2022
- Developed strong relationships with regulars, fostering a welcome and special environment by remembering their orders.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
Education
Diploma -
Reno High School
Reno, NV06.2018
Skills
- Exceptional Customer Service
- Strong Work Ethic
- Cash Handling
- Memory Retention
- Cleanliness Standards
- Team Player
- POS System Proficiency
- Food and Beverage Service
- Communication Skills
References
- Frank Martinez, (775).300.6200, Revel Rancharrah Supervisor.
- Andrew Chapel, (775).560.6590, Starbucks Supervisor.
- Edgar Castaneda, (775).682.2187, Animal Care Services Supervisor.
Timeline
Server
BJ's Restaurant and Brewhouse
01.2023 - 04.2024
Server / Bartender
Olive Garden
08.2022 - 12.2023
Bartender
Reno Food Co. (Cypress)
05.2022 - 08.2023
Barista / Shift Lead
Starbucks
07.2016 - 05.2022
Diploma -
Reno High School
Similar Profiles
Mason BrenemanMason Breneman
Host at BJ's Restaurant and BrewhouseHost at BJ's Restaurant and Brewhouse
Kaylie CacioppoKaylie Cacioppo
Host, Takeout, Expo, Food Runner, Server at BJ's Restaurant and BrewhouseHost, Takeout, Expo, Food Runner, Server at BJ's Restaurant and Brewhouse
Seth StroutSeth Strout
Lead Finished Beer Specialist at Bj's Restaurant and BrewhouseLead Finished Beer Specialist at Bj's Restaurant and Brewhouse