Gabby Nassir
Seguin
Summary
Accomplished Dispatcher with a proven track record at Holt Cat San Antonio/Texas First Rentals. Excelled in high-stress situations, effectively managing and mentoring teams to enhance productivity and customer satisfaction. Skilled in customer service and multitasking, significantly improving operational efficiency and team preparedness.
Overview
4
4
years of professional experience
Work History
Dispatcher
Holt Cat San Antonio/Texas First Rentals
09.2022 - Current
- Dispatching technicians to field service calls throughout work hours.
- Dispatching Lube technicians to requested pm service or due pm service.
- Communicating with the sales team and branches on lube and field services.
- Responsible for PO's and work orders for techs once a job was completed. ( open and close work orders and PO's)
- Manage high stress situations
- Helped manage the department when managers were not present
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
Digital Personal Shopper
Walmart
12.2020 - 08.2022
- Picked orders for customers
- Put orders in vehicles
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Trained new employees on customer service, money handling and organizing strategies.
- Helped manage department
Education
High School Diploma -
Seguin High School
Seguin, TX03-2021
Skills
- Customer service
- Decision-making
- Active listening
- Attention to detail
- Time management
- Problem-solving
- Multitasking
- Mentoring and coaching
- Task prioritization
Timeline
Dispatcher
Holt Cat San Antonio/Texas First Rentals
09.2022 - Current
Digital Personal Shopper
Walmart
12.2020 - 08.2022
High School Diploma -
Seguin High School
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