Gabriela Ramos
Bakersfield,CA
Summary
Dedicated Patient Service Representative experienced in electronic health record management, patient scheduling, and insurance verification. Delivered exceptional patient experiences through a commitment to confidentiality and outstanding customer service. Focused on enhancing operational efficiency and patient satisfaction.
Overview
1
1
year of post-secondary education
7
7
years of professional experience
Work History
Patient Service Representative
Kern Radiology
Bakersfield
01.2026 - Current
- Handled patient check-in processes using electronic health record systems efficiently.
- Managed patient inquiries and provided information about procedures and services.
- Verified insurance information, collected payments, and scheduled appointments.
- Coordinated insurance verifications and updated patient records accurately.
- Assisted patients with scheduling and confirming radiology appointments.
- Assisted with scheduling follow-up appointments according to provider availability.
- Collaborated with medical staff to ensure smooth patient flow throughout the clinic.
- Maintained confidentiality of patient information in compliance with regulations.
Eye Care Advisor
LensCrafters
Torrance, California
02.2024 - 12.2025
- Educated clients on lens care and frame maintenance techniques.
- Conducted vision screenings and recorded patients' visual health information.
- Maintained patient records using electronic health record systems.
- Conducted follow-up visits with patients after they had received treatments or prescriptions.
- Performed specialized tests such as retinal photography, visual field analysis, corneal topography, tonometry and pachymetry.
Sales Associate
World Duty Free Group
Los Angeles, California
01.2020 - 12.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selections and inquiries.
- Handled customer complaints in a professional manner.
- Maintained product displays to enhance shopping experience.
- Collaborated with team members to ensure stock availability.
- Processed transactions efficiently at the point of sale.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
Medical Billing -
California Healing Arts
Carson, CA 01.2023 - 10.2023
Parkridge High School
Long Beach, CASkills
- electronic health record management
- Check-in coordination
- Patient Insurance verification
- Payment processing
- Payment collection
- Appointment scheduling
- Appointment confirmation
- Check-in coordination
- patient scheduling
- medical terminology
- confidentiality compliance
- Vision screenings
- Insurance verification
- front desk operations
- Customer service
- Problem-solving
- Telephone etiquette
- Empathy
- Eligibility determination
- Patient Insurance verification
Timeline
Patient Service Representative
Kern Radiology
01.2026 - Current
Eye Care Advisor
LensCrafters
02.2024 - 12.2025
Medical Billing -
California Healing Arts
01.2023 - 10.2023
Sales Associate
World Duty Free Group
01.2020 - 12.2021
Parkridge High School