Sara Ragan
Sycamore,IL
Summary
Dedicated Patient Service Representative with a strong focus on enhancing patient satisfaction through effective communication and empathy. Proven ability to resolve inquiries and manage appointments efficiently.
Overview
14
14
years of professional experience
Work History
Patient Service Representative
Northwestern Medicine
Sycamore, Illinois
09.2021 - Current
- Scheduled appointments efficiently using electronic health record systems.
- Resolved patient inquiries via phone and face-to-face interactions, enhancing overall patient satisfaction.
- Addressed patient complaints with empathy and professionalism, fostering trust and improving patient experience.
- Responded to incoming calls promptly, providing information and assistance to callers.
- Greeted patients upon arrival and directed them to the appropriate area.
- Collaborated with medical staff to ensure smooth patient flow.
- Coordinated insurance verifications, ensuring accurate patient eligibility and benefits for seamless service.
- Maintained precise patient records, updating information promptly for accuracy.
- Assisted with scheduling follow-up appointments according to provider availability.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Adhered to HIPAA regulations when handling confidential patient information.
Front Desk Receptionist
Silver Glen Senior Living
South Elgin, Illinois
01.2020 - 10.2021
- Greeted residents and visitors with professionalism and warmth.
- Managed incoming calls, directing inquiries to appropriate staff members.
- Addressed inquiries promptly through phone or email, enhancing customer satisfaction and responsiveness.
- Responded to inquiries, providing information about services and amenities.
- Scheduled appointments and coordinated transportation services, ensuring residents' needs were met efficiently.
- Maintained an organized front desk area to create a welcoming environment.
- Collaborated with staff to ensure smooth daily operations at the facility.
- Assisted in organizing events that fostered community engagement and strengthened resident relationships.
Certified Nursing Assistant
Greenfields Of Geneva
Geneva, Illinois
01.2017 - 01.2020
- Monitored vital signs and reported changes to nursing staff promptly.
- Assisted residents with daily living activities and personal care needs.
- Communicated effectively with residents, families, and healthcare team members.
- Supported rehabilitation activities under the direction of nursing staff.
- Documented patient information accurately in electronic health records system.
- Maintained cleanliness and safety in resident living areas and common spaces.
Certified Nursing Assistant
River Glen St. Charles
Saint Charles, Illinois
01.2013 - 01.2017
- Monitored vital signs and reported changes to nursing staff promptly.
- Assisted residents with daily living activities and personal care needs.
- Communicated effectively with residents, families, and healthcare team members.
- Supported rehabilitation activities under the direction of nursing staff.
- Maintained cleanliness and safety in resident living areas and common spaces.
Education
Certified Nursing Assistant - CNA
Kishwaukee Community College
Malta, IL01-2013
High School Diploma -
Dekalb High School
DeKalb, IL06-2012
Skills
- Electronic health record management
- Insurance eligibility verification
- Patient records administration
- Appointment coordination
- Confidentiality compliance
- Client relationship management
Timeline
Patient Service Representative
Northwestern Medicine
09.2021 - Current
Front Desk Receptionist
Silver Glen Senior Living
01.2020 - 10.2021
Certified Nursing Assistant
Greenfields Of Geneva
01.2017 - 01.2020
Certified Nursing Assistant
River Glen St. Charles
01.2013 - 01.2017
Certified Nursing Assistant - CNA
Kishwaukee Community College
High School Diploma -
Dekalb High School