Gabriella Smith
Las Cruces,NM
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic and efficient hard worker who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
SERVER
Great American Steak House
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
BARTENDER
Great American Steak House
03.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
BUSSER
Great American Steak House
02.2024 - 03.2024
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
HOSTESS
Great American Steak House
01.2024 - 02.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
CASHIER
Auntie Anne's
07.2022 - 08.2022
- Operated cash register and accurately processed payments, returns, and exchanges
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Handled customer complaints and inquiries in courteous and efficient manner
- Used POS system to complete purchases for customers
- Developed strong customer service skills by providing efficient and accurate service.
- Greeted customers entering store and responded promptly to customer needs.
RESTAURANT HOSTESS
Great American Steak Burger
07.2021 - 09.2021
- Helped bus tables and ran food to patrons during high-volume periods
- Helped FOH team members, maintaining positive working relationships
- Maintained clean and neat workplace and dining room area
- Engaged with guests to maximize satisfaction with food and service.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining calm demeanor.
- Maintained organized waitlist for busy times, ensuring efficient seating of guests.
BUSSER
Applebee's
09.2020 - 05.2021
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
RESTAURANT HOSTESS
Applebees
07.2020 - 12.2020
- Helped FOH team members, maintaining positive working relationships
- Supported servers and bussers through high-volume shifts with food running and table clearing
- Monitored restaurant activity to determine seating and dining flow
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
ICE CREAM ROLLER
I-CE-NY
07.2020 - 10.2020
- Greeted customers in friendly and professional manner to boost loyalty
- Built sundaes and other creations by offering selection of ice creams, syrups, and toppings
- Communicated with co-workers and management to properly serve guests
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Followed all health and safety guidelines to reduce risks
- Provided memorable experiences for customers by engaging in conversation while skillfully preparing customized ice cream rolls.
Education
High School Diploma -
05.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Strong multitasking
- Liquor, beer, and wine knowledge
- Active Learning
- Phone Etiquette
- Patience and Empathy
- Time Management
- Performance Improvement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
SERVER - Great American Steak House
03.2024 - Current
BARTENDER - Great American Steak House
03.2024 - Current
BUSSER - Great American Steak House
02.2024 - 03.2024
HOSTESS - Great American Steak House
01.2024 - 02.2024
CASHIER - Auntie Anne's
07.2022 - 08.2022
RESTAURANT HOSTESS - Great American Steak Burger
07.2021 - 09.2021
BUSSER - Applebee's
09.2020 - 05.2021
RESTAURANT HOSTESS - Applebees
07.2020 - 12.2020
ICE CREAM ROLLER - I-CE-NY
07.2020 - 10.2020
Santa Teresa High School - High School Diploma,
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