Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gabdiel Alvarez

Lowell,MA

Summary

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

3
3
Languages
1
1
year of post-secondary education
6
6
years of professional experience

Work History

Customer Service Representative

Comcast
Lowell, MA
11.2022 - Current
  • Assisted customers with billing inquiries and service issues.
  • Provided product information and guidance on service upgrades.
  • Responded promptly to requests from customers regarding product availability.
  • Documented customer interactions in the CRM system accurately.
  • Managed inventory processes by organizing and overseeing stocking and ordering procedures.

Customer Service Representative

T-Mobile
Lowell, MA
08.2021 - 09.2022
  • Provided exceptional customer service to ensure customer satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Handled escalated complaints and ensured timely resolution.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Provided product information and guidance on service upgrades.
  • Updated databases with new and modified customer data.

Front Counter Crew Member

McDonald's
Lowell, MA
06.2020 - 08.2021
  • Provided excellent customer service in fast-paced environment.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Operated cash register to process transactions accurately.
  • Prepared and assembled food items according to standards.

Education

BBA - Business Administration And Management

Middlesex Community College
Lowell, MA
09.2025 - 07.2026

Lowell High School
Lowell, MA

Skills

  • Customer service
  • CRM management
  • Inventory management
  • Microsoft Office
  • Problem solving
  • Positive and professional

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Professional

Timeline

BBA - Business Administration And Management

Middlesex Community College
09.2025 - 07.2026

Customer Service Representative

Comcast
11.2022 - Current

Customer Service Representative

T-Mobile
08.2021 - 09.2022

Front Counter Crew Member

McDonald's
06.2020 - 08.2021

Lowell High School
Gabdiel Alvarez