Dedicated customer service representative with a strong focus on conflict resolution and effective communication. Proven ability to build relationships and resolve issues efficiently.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Metro Express
Boise, Idaho
05.2026 - Current
Assisted customers with service and product inquiries to enhance satisfaction.
Handled customer concerns through clear communication and problem-solving.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Adjusted bills and refunded money to resolve customers' service or billing complaints.
Processed orders and kept customer records accurate.
Collaborated with team members to streamline service delivery processes.
Built strong customer relationships to foster repeat business opportunities.
Site Manager
Ymca Sportsworld
Boise City, ID
01.2025 - 04.2025
Oversaw daily activities of youth sports programs, ensuring effective program execution and participant engagement. for youth sports programs and activities.
Managed daily operations, streamlining workflows to enhance overall program effectiveness.
Supervised staff and volunteers during sports activities and events.
Mediated conflicts among staff members, fostering a collaborative environment and enhancing team cohesion. between staff members in a timely manner.
Mentored young participants in team-building activities and conflict resolution strategies.
Led youth workshops to foster leadership skills and personal development.
Built and maintained supportive relationships with students for effective counseling. with students and provided counseling for personal and spiritual issues.
Busser
Parallel 47
Couer D' Alene, ID
06.2023 - 09.2024
Greeted guests warmly to create a welcoming atmosphere.
Seated patrons at tables based on availability and guest preferences.
Monitored tables to support guest needs and spot service opportunities.
Assisted team members during peak shifts to ensure efficient service flow.
Carried food trays, dishes, and silverware from the kitchen and supply areas to serving stations.
Answered customer questions about menu items.
Trained new bussers by sharing essential job knowledge and best practices.