Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabe Jones

Boise,Idaho

Summary

Dedicated customer service representative with a strong focus on conflict resolution and effective communication. Proven ability to build relationships and resolve issues efficiently.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Metro Express
Boise, Idaho
05.2026 - Current
  • Assisted customers with service and product inquiries to enhance satisfaction.
  • Handled customer concerns through clear communication and problem-solving.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Processed orders and kept customer records accurate.
  • Collaborated with team members to streamline service delivery processes.
  • Built strong customer relationships to foster repeat business opportunities.

Site Manager

Ymca Sportsworld
Boise City, ID
01.2025 - 04.2025
  • Oversaw daily activities of youth sports programs, ensuring effective program execution and participant engagement. for youth sports programs and activities.
  • Managed daily operations, streamlining workflows to enhance overall program effectiveness.
  • Supervised staff and volunteers during sports activities and events.
  • Mediated conflicts among staff members, fostering a collaborative environment and enhancing team cohesion. between staff members in a timely manner.
  • Mentored young participants in team-building activities and conflict resolution strategies.
  • Led youth workshops to foster leadership skills and personal development.
  • Built and maintained supportive relationships with students for effective counseling. with students and provided counseling for personal and spiritual issues.

Busser

Parallel 47
Couer D' Alene, ID
06.2023 - 09.2024
  • Greeted guests warmly to create a welcoming atmosphere.
  • Seated patrons at tables based on availability and guest preferences.
  • Monitored tables to support guest needs and spot service opportunities.
  • Assisted team members during peak shifts to ensure efficient service flow.
  • Carried food trays, dishes, and silverware from the kitchen and supply areas to serving stations.
  • Answered customer questions about menu items.
  • Trained new bussers by sharing essential job knowledge and best practices.

Education

Psychology

Boise State University
Boise, ID
05-2030

High School Diploma -

Lake City High School
Coeur D'Alene, ID
06-2025

Skills

  • Customer service
  • Conflict resolution
  • Team leadership
  • Effective communication
  • Problem solving
  • Data analysis

Timeline

Customer Service Representative

Metro Express
05.2026 - Current

Site Manager

Ymca Sportsworld
01.2025 - 04.2025

Busser

Parallel 47
06.2023 - 09.2024

Psychology

Boise State University

High School Diploma -

Lake City High School
Gabe Jones