Gabriel Lucero
Program Manager
Phoenix,AZ
Summary
Experienced with planning and executing comprehensive project plans. Utilizes strong leadership and organizational skills to guide teams and ensure project milestones are met. Track record of implementing efficient processes and achieving project goals.
Overview
17
17
years of professional experience
9
9
Certifications
Work History
Project Manager - R&D
Insight Global (for Calendly)
06.2024 - 01.2025
- Leading end-to-end delivery of R&D priority AI programs, collaborating with key cross functional partners (up to, and including the CTO), driving the software development lifecycle (SDLC) from planning to delivery
- Managed 5 priority AI programs, partnering with managers from Engineering, Product, Marketing and Customer Experience teams to drive alignment, on-time delivery, and reprioritization where necessary
- Drove multiple Operations and Engineering weekly program meetings, leading risk mitigation, change management, and strategic alignment for program challenges across functions
- Presented to CTO, CEO, and Directors in bi-weekly Executive Leadership meetings to include company-wide program reviews, product metrics, and quarterly forecast reviews
- Lead long term planning and strategy including discovery, scoping, capacity planning, optimization and improvement processes ensuring collaboration between Engineering and Product teams
- Expert in applying advanced Jira (JQL), Confluence, Asana, and other tooling to manage projects, reporting, analytics, and communication
- Managed third party vendors to include contract negotiations, budgets, and compliance with SLA's and security policies
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Program Manager - Enterprise Engineering Operations
Meta
06.2017 - 06.2023
- Global lead for Special Programs and new business initiatives, managed a portfolio of (US) $65M across 4 regions with projects in over 40 countries
- Specialized in building subject matter expertise to drive alignment and deliver results in complex and ambiguous settings
- Program managed a new Meta Financial Tech initiative for a digital wallet, coin, operations center, and production engineering/sensitive (SCIF) operations
- Partnered with 4 engineering teams and 12 XFNs to support over 4 dozen financial products with transactions totaling over $1Billion/year
- Led vendor management initiative leading to significant savings in project lead time and costs, averaging a 40% reduction while also improving onboarding and security review workflows
- Led engineering operations initiation of a global cross functional security platform, partnering with engineering teams to deliver critical security services in accordance with the FTC
- Initially developed for 8K personnel, it successfully scaled to support over 60K globally
- Selected as a member of Facebook's Emergency Response Team, partnering with Nethope NGO on global crisis response initiatives
- Established and led a New Business team, on-boarding over 12 new lines of business across Instagram, Facebook, Oculus, Oversight Board, Meta FinTech, and Enterprise Engineering
- Member of COVID emergency response committee as a key stakeholder partnering on the critical transition to a Work From Home program impacting over 70k employees globally
- Partnered with Engineering, Security, and Global Ops teams on a solution for 20k employees to transition to work at home with secured Facebook assets and IP
- Successfully managed the delivery of highly critical Oversight Board infrastructure and engineering requirements in 50% less time, as an executive directive
- Enabling a global board trust and hundreds of staff to support policy, values and human rights commitments to over 2 billion users globally
- Streamlined program management intake and operating model processes by up to 50%, compounding time and effort savings averaging an estimated $200k-$300k per project (over 1.4M total in pilot)
- Developed a new role in which I managed Meta's unique, custom, and bespoke Enterprise Engineering projects around the world, averaging over 26 concurrent projects/programs annually
- Managed a portfolio with budgets from US $40M-$65M annually, delivered across 4 continents and in over 34 countries
- Highly effective communication management and relationship building between business leadership and technical engineering teams
- Developed PM standards including canonical documentation, engagement, intake, onboarding, ops flows and SOP's, risk mitigation, communication management and implementation of data analytics
- Lead partner with 8 XFN teams for in house developed Smart Locker pilot
- Scaled program to over 150 Meta locations across the globe in support of over 70k employees
- Managed 5 contract coordinators
- Provided mentorship and individual development in cross department initiatives
Technical Program Manager
Uber
04.2015 - 05.2017
- Managed Technology Services and Global Builds portfolio in Latin America, Asia Pacific, and US Southwest
- Managed the pilot and led development of Uber's Center of Excellence offices
- Lead partner for an unprecedented autonomous vehicle program and other technical initiatives
- Managed a portfolio of up to 30 concurrent projects globally
- Primary TPM responsible for development of a Total Ownership initiative delivering new lines of business across the US
- Drove project efficiency and high customer satisfaction processes and implemented as standard across our department
- Managed Advanced Technology Group new builds in Southwest, partnering with multiple cross-functional engineering teams in Uber's autonomous Advanced Technology Group (ATG)
- Performed build pre-close, due diligence review, international compliance, procurement, legal, accounts payable and budgeting for large scale international projects
- Managed vendors (circuit, tooling, specialist) and contractors to coordinate technology installations, circuit and fiber delivery in urban and remote locations across multiple regions and countries
- Primary lead TPM on proof-of-concept Center of Excellence in the US involving tech, infrastructure and endpoint deployments
- Led additional expansions, scaling to 6 global locations throughout Asia, Europe, and Latin America
- Principal in developing maturation of technical deployment processes and procedures as developing related OKRs/KPIs
- Hands on in cross functional strategic planning, IT support, AV and network experience to ensure successful launches in ambiguous hyper growth environment
- Global lead of Uber's Center of Excellence offices with 11 enterprise locations throughout North and South America, EMEA, and APAC
- Each office supporting between 500 to 1500 employees
- Developed runbook for COE build outs, collaborating with multiple departments to deliver strategy for infrastructure and personnel requirements
- Managed a Global COE tech service team Of 15 Technicians
- Initiated workflow for temporary and new build CoE launches
- Managed relationships with external and internal teams both remotely and onsite to consistently meet targeted launch requirements
- Co-developed a platform migration solution to deliver a creative and high-performance solution to a global concern
- This resulted in saving the company over 400k in capital expenses and improving personal efficiency by hundreds of hours
- Maximized ROI for technology investments through careful analysis of requirements, cost-benefit assessments, and stakeholder input.
IT Engineer
Yelp
09.2012 - 04.2015
- Managed over 3500 endpoints globally
- Managed technical deliverables including endpoint imaging, software packaging and deployment, system reporting, and automation services for Yelp computer and mobile devices
- Developed software packages using a variety of applications including Absolute, Jamf, DeployStudio, git, Unix and Apple software
- Google Apps administration and managed integration, accounts, calendar resources, and services
- Documentation of system design, processes and procedures including writing runbooks, system requirements and matrixes for corporate infrastructure initiatives
- Coordinated with Network and CorpEng teams to support various infrastructure projects
- Assisted with design, configuration, and troubleshooting of Cisco and Juniper wired networks, Aruba wireless network, and Mac and Windows imaging systems to support our technology infrastructure
- Managed wireless remediation project in 2k user office in Phoenix and recommendations for HQ
- Project lead and PM for 3 new office expansions, new concept conference spaces
- Supervised the Phoenix helpdesk support staff, providing mentorship and training
- Maintained company network and server documentation, maps, procedures, and training guides
- Managed asset security and deployments and user profiles
- Provided escalation support for our helpdesk team in an 800+ user office
- This included Cisco and Juniper Networks, Shoretel Voip, Mac And Window servers, Aruba Wireless, Mac and Windows desktop, video conferencing support and troubleshooting
Network Engineer
Able Inc.
01.2008 - 01.2012
- Designed and deployed scalable network infrastructure for increased efficiency and reliability, including in data centers and other high availability public entities
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
Education
Bachelor of Science - Technology Management
Northern Arizona University
Flagstaff, AZSkills
Technical Program Management
undefinedCertification
Project Management Professional (PMP)
Recognition And Accomplishments
- Recipient of inaugural Uber 'Celebrating Cultural Values' award
- Multiple recipient of Meta 'Greatly Exceeds' performance reviews
- Top 2% in Uber's performance reviews
Timeline
Project Manager - R&D
Insight Global (for Calendly)
06.2024 - 01.2025
Program Manager - Enterprise Engineering Operations
Meta
06.2017 - 06.2023
Technical Program Manager
Uber
04.2015 - 05.2017
IT Engineer
Yelp
09.2012 - 04.2015
Network Engineer
Able Inc.
01.2008 - 01.2012
Bachelor of Science - Technology Management
Northern Arizona University
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