Desiree Duran
El Paso,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
TransPerfect
05.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Teleperformance
01.2023 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Mr Cooper
04.2022 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
GC Services
01.2021 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Customer Service Associate
Faneuil
03.2020 - 04.2021
- Developed and actualized customer service initiatives to decrease wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Executes excellent sales floor merchandising and selling.
Customer Service Representative
TLC
01.2018 - 04.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
High School Diploma -
Bel Air High School
El Paso, TXSkills
- Documentation and reporting
- Data Entry
- Problem Resolution
- Call center experience
- Computer Proficiency
- Money handling abilities
- Complaint Handling
- Payment Processing
- Scheduling
- Product Knowledge
- Service recommendations
- Keyboarding
- Written and oral communication
- LiveChat
- Account management
- Call center operations
Timeline
Customer Service Representative
TransPerfect
05.2023 - Current
Customer Service Representative
Teleperformance
01.2023 - 04.2023
Customer Service Representative
Mr Cooper
04.2022 - 12.2022
Customer Service Representative
GC Services
01.2021 - 04.2022
Customer Service Associate
Faneuil
03.2020 - 04.2021
Customer Service Representative
TLC
01.2018 - 04.2020
High School Diploma -
Bel Air High School
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