Gabrelle Veney
Hampton,VA
Summary
Dynamic professional with a strong background in customer service and office administration, notably at Rappahannock General Hospital. Proven ability to enhance patient flow and streamline processes, demonstrating effective multitasking and empathy. Skilled in managing records and utilizing office software to improve operational efficiency. Committed to delivering exceptional service and training new team members.
Overview
13
13
years of professional experience
Work History
Hostess
Tailored Smoke Cigar Lounge
08.2025 - Current
- Greeted and seated guests, ensuring optimal dining experience and efficient table turnover.
- Managed reservation systems, optimizing seating arrangements for maximum occupancy.
- Coordinated with kitchen and serving staff to streamline service flow during peak hours.
- Trained new team members on customer service standards and operational procedures.
Business Office Associate
Riverside
05.2021 - Current
- Assisted in maintaining accurate records and documentation for billing processes.
- Supported daily operations by responding to inquiries from clients and vendors.
- Collaborated with team members to streamline office procedures for improved efficiency.
- Utilized office software to manage appointments and maintain schedules effectively.
- Processed incoming correspondence and directed communications appropriately.
- Participated in training sessions to learn company policies and operational standards.
- Contributed to team projects by providing administrative support as needed.
Patient Registrar
Rappahannock General Hospital
07.2012 - 05.2021
- Managed patient registration processes to ensure accurate data entry and compliance with healthcare regulations.
- Coordinated insurance verification and patient eligibility checks to facilitate smooth admissions.
- Streamlined appointment scheduling procedures, enhancing patient flow and reducing wait times.
- Assisted patients in completing necessary documentation, ensuring clarity and accuracy in records.
- Trained new staff on registration protocols and electronic health record systems for improved efficiency.
- Collaborated with clinical teams to address patient inquiries and resolve issues promptly.
Education
Associate of Arts - Business Administration And Management
Rappahannock Community College
Warsaw, VaBachelor of Science - Organizational Management
Virginia University of Lynchburg Online
Lynchburg, VA08-2008
High School Diploma -
Lancaster High School
Lancaster, VA06-2003
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
Timeline
Hostess
Tailored Smoke Cigar Lounge
08.2025 - Current
Business Office Associate
Riverside
05.2021 - Current
Patient Registrar
Rappahannock General Hospital
07.2012 - 05.2021
Associate of Arts - Business Administration And Management
Rappahannock Community College
Bachelor of Science - Organizational Management
Virginia University of Lynchburg Online
High School Diploma -
Lancaster High School
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