Gabriel Aviles
Phoenix,AZ
Summary
Dynamic Correctional Officer with proven crisis management and communication skills at the Department of Corrections. Achieved a significant reduction in contraband incidents through effective surveillance monitoring and policy enforcement. Recognized for leadership in training new officers and enhancing inmate rehabilitation programs, fostering a safer environment for all.
Overview
14
14
years of professional experience
Work History
Correctional Officer
Department of Corrections
Goodyear, AZ
02.2016 - Current
- Enforced facility rules and regulations to maintain safety and order.
- Conducted regular inspections of inmate housing units to ensure compliance with safety standards.
- Monitored inmate behavior and intervened in conflicts to prevent escalation.
- Documented incidents and maintained accurate logs of daily activities for reporting purposes.
- Assisted in conducting inmate searches and securing contraband to uphold institutional security.
- Collaborated with law enforcement agencies during crisis situations to enhance response effectiveness.
- Trained new officers on procedures, protocols, and emergency response techniques for operational readiness.
- Developed strategies for improving inmate rehabilitation programs through effective communication practices.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Implemented innovative inmate management techniques, leading to decrease in disciplinary incidents.
- Coordinated with law enforcement agencies to ensure smooth transfer of inmates.
Lube Technician
Camelback Volkswagen
Phoenix, AZ
10.2015 - 12.2015
- Utilized diagnostic tools to identify and resolve mechanical issues efficiently.
- Trained new technicians on safe practices and equipment usage.
- Maintained accurate records of services performed and parts used.
- Implemented safety protocols, ensuring compliance with industry standards.
- Streamlined workflow processes, reducing service times and improving efficiency.
- Collaborated with service advisors to enhance customer satisfaction levels.
- Conducted routine oil changes and fluid checks to ensure vehicle performance.
- Kept shop areas neat, clean, and free of safety hazards.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Mentored junior staff on technical skills and operational best practices.
- Greeted customers and answered questions about oil changes and other services.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
- Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
- Checked fluids, tires, brakes, and other systems as part of Number-point inspection.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
Tire Technician
Chapman BMW On Camelback
Phoenix, AZ
04.2014 - 09.2015
- Diagnosed tire issues and performed repairs to ensure safety and performance.
- Mounted, balanced, and aligned tires using specialized equipment for optimal vehicle handling.
- Assisted in inventory management by tracking tire stock levels and processing orders efficiently.
- Conducted thorough inspections of tires to identify wear patterns and recommend replacements.
- Facilitated strong communication among team members, fostering a positive work environment that encouraged collaboration.
- Inspected vehicle brakes, shocks and suspension systems, making repair recommendations to restore condition.
- Demonstrated commitment to quality control, adhering strictly to company guidelines for tire installation procedures.
- Streamlined workflow, maintaining clean and organized work areas for optimal performance.
- Minimized downtime with proactive identification of potential issues during routine inspections.
Lot Attendant
Showcase Honda
Phoenix, AZ
03.2013 - 11.2013
- Managed vehicle inventory organization to enhance workflow efficiency.
- Conducted thorough vehicle inspections to ensure quality standards.
- Coordinated customer vehicle deliveries, improving overall satisfaction ratings.
- Oversaw maintenance of clean and safe lot environment for staff and customers.
Delivery Driver
Easy Home
Phoenix, AZ
05.2012 - 12.2012
- Delivered packages efficiently to residential and commercial locations, ensuring timely service.
- Maintained accurate records of deliveries and pickups using electronic tracking systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Conducted routine vehicle inspections to ensure compliance with safety regulations and reliability.
Education
High School Diploma -
Trevor Brown
Phoenix, AZ05.2008
Skills
Report Writing
Surveillance Monitoring
Crisis Management
De-escalation Techniques
Safety Compliance
Policy Enforcement
Communication Skills
Teamwork
Problem Solving
Time Management
Organization
Attention to Detail
Multitasking
Leadership
Incident Documentation
Professional Conduct
Timeline
Correctional Officer
Department of Corrections
02.2016 - Current
Lube Technician
Camelback Volkswagen
10.2015 - 12.2015
Tire Technician
Chapman BMW On Camelback
04.2014 - 09.2015
Lot Attendant
Showcase Honda
03.2013 - 11.2013
Delivery Driver
Easy Home
05.2012 - 12.2012
High School Diploma -
Trevor Brown