Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gabriel Benitez

Leesburg,VA

Summary

Dynamic Shift Manager at Popeyes Chicken with a strong focus on customer service and employee training. Successfully enhanced productivity during peak hours through efficient workflow processes. Skilled in cash handling and decision-making, ensuring high-quality standards and positive customer experiences. Proven ability to train new team members effectively, fostering a cohesive work environment.

Overview

4
4
years of professional experience

Work History

Shift Supervisor

SAS MANAGEMENT INC
08.2024 - Current
  • Monitored inventory levels, facilitating timely restocking to meet customer demand.
  • Resolved customer inquiries promptly, maintaining high satisfaction levels during shifts.
  • Maintained accurate records of daily activities and incident reports for management review.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.

Shift Manager

Popeyes Chicken
08.2021 - 02.2023
  • Assisted in training new team members on safety protocols and operational procedures.
  • Supported management by coordinating shift schedules and ensuring adequate staffing levels.
  • Monitored daily operations to maintain quality standards and customer satisfaction.
  • Implemented efficient workflow processes to enhance productivity during peak hours.
  • Resolved customer inquiries and complaints promptly, promoting positive experiences.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.

Education

High School Diploma -

Heritage High School
520 Evergreen Mill Rd SE Leesburg, VA 20175
2023

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Opening and closing procedures
  • Experience in kitchen

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Shift Supervisor

SAS MANAGEMENT INC
08.2024 - Current

Shift Manager

Popeyes Chicken
08.2021 - 02.2023

High School Diploma -

Heritage High School

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