Gabriel Blackhat

• Assisted customers with inquiries and product selections in a timely manner.
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• Provided excellent customer service to resolve customer complaints in a timely manner.
• Resolved customer complaints through effective communication and problem-solving techniques.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Developed strong customer relationships to encourage repeat business.
• Educated customers on product features, benefits, and warranty information.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Processed orders, returns, and exchanges following company procedures.
• Maintained accurate records of customer interactions and transactions for reference.
• Collaborated with team members to improve service delivery and efficiency.
• Provided feedback to management on customer trends and service improvements.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Posted daily financial transactions and managed billings for accuracy.

I scheduled 12 semi and 3 conveyor trucks and one boom truck. Every day. Maintained the trucks and 90-day inspections and yearly inspections. On the trucks and forklifts.

Coordinated logistics and supply chain operations to ensure timely product availability.

Managed vendor relationships to streamline service processes and reduce costs.

• Developed training programs for staff to improve service quality and efficiency.
• Implemented best practices for service delivery based on industry standards and trends.
• Analyzed service performance metrics to identify areas for improvement and optimization.
• Facilitated communication between teams to resolve issues and improve collaboration.
• Participated in strategic planning initiatives related to improving overall service quality levels.
• Ensured SLA compliance and maintained service delivery quality standards.
• Managed service delivery expectations.
• Resolved escalated customer issues in a timely manner according to established procedures.
• I scheduled 12 semi and 3 conveyors trucks and one boom truck. Every day. Maintenance the trucks and 90 days inspections and yearly inspections. On the trucks and forklifts.
• Typing out orders and helping customers. Answering phones, emails and walk in.
• Ordering materials for the yard or special projects.