Gabriel Botello
Meridian ,ID
Summary
Dynamic and results-oriented professional with extensive experience in customer service and management roles, primarily at NAPA Auto Parts - Genuine Parts. Excelled in sales expertise and in-store support, significantly enhancing customer satisfaction and retention. Proven ability in mentoring teams and streamlining operations, demonstrating exceptional interpersonal and stock management skills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Motion Industries
Caldwell, ID
03.2020 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
NAPA Auto Parts - Genuine Parts
Nampa , ID
09.2019 - 11.2020
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed strong customer relationships to encourage repeat business.
- Answered inbound calls, chats and emails to facilitate customer service.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Mentored junior team members and managed employee relationships.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Strengthened customer retention by offering discount options.
Manager in Training
NAPA Auto Parts - Genuine Parts
Twin Falls, ID
07.2019 - 08.2019
- Developed and implemented training plans for new employees.
- Conducted performance appraisals to monitor employee progress.
- Provided coaching and mentoring to team members on a regular basis.
- Developed strategies to motivate staff members in order to increase productivity levels.
- Resolved conflicts between employees or customers in a timely manner while maintaining professionalism.
- Delegating employee assignments, monitored progress and evaluated performance.
- Learned company processes, procedures and employee role functions.
- Supported staff training, development and evaluation.
- Participated in recruitment efforts, including interviewing and selecting candidates.
Customer Service Representative
NAPA Auto Parts - Genuine Parts
Twin Falls, ID
03.2016 - 07.2018
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Education
High School Diploma -
Blackfoot High School
Blackfoot, ID06-2014
Some College (No Degree) -
College of Southern Idaho
Twin Falls, IDSkills
- Sales expertise
- Stock management
- Store maintenance
- Retail sales customer service
- In-store support
- Interpretation skills
Languages
Spanish
Professional
Affiliations
- Mountain Bike
- Healthy Habits
- Staying Active
- Paddleboarding
Timeline
Customer Service Representative
Motion Industries
03.2020 - Current
Customer Service Representative
NAPA Auto Parts - Genuine Parts
09.2019 - 11.2020
Manager in Training
NAPA Auto Parts - Genuine Parts
07.2019 - 08.2019
Customer Service Representative
NAPA Auto Parts - Genuine Parts
03.2016 - 07.2018
High School Diploma -
Blackfoot High School
Some College (No Degree) -
College of Southern Idaho
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