Gabriel Burgos
Pacoima ,CA
Summary
Dynamic and results-oriented professional with a proven track record in route management and customer retention, honed across roles at UniFirst and FedEx. Excelled in boosting revenues through strategic upselling and maintaining exemplary safety records. Skilled in leveraging route planning expertise and exceptional communication to enhance customer satisfaction and drive sales goals.
Overview
24
24
years of professional experience
Work History
Route Sales Representative
UniFirst
08.2022 - Current
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Collaborated with customers to identify needs and provided catered solutions
- Maximized sales through effective territory management and strategic route planning.
- Displayed products properly at customer sites and according to company specifications and policies.
Delivery Driver
FedEx
04.2019 - 04.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Driver
Athens Services
03.2016 - 11.2017
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Messenger
Brinks Armored
04.2001 - 04.2015
- Expedited urgent deliveries, effectively meeting tight deadlines and client expectations.
- Facilitated smooth pickups from multiple locations within designated timeframes, optimizing route planning.
- Safeguarded confidential documents during transportation, maintaining the highest level of discretion and professionalism at all times.
- Contributed to team efforts by providing backup support during peak periods or staff shortages.
- Documented details about delivery times, problems, and special circumstances.
- Cultivated positive working relationships with clients through professional communication and prompt service.
Education
Santa Maria High School
Santa Maria, CA03.1997
Skills
- Stock rotation
- Customer retention
- Sales goals
- Leads prospecting
- Route planning
- Route management
- Safe vehicle operation
Languages
English and Spanish
Professional Working
Timeline
Route Sales Representative
UniFirst
08.2022 - Current
Delivery Driver
FedEx
04.2019 - 04.2021
Driver
Athens Services
03.2016 - 11.2017
Messenger
Brinks Armored
04.2001 - 04.2015
Santa Maria High School
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