Gabriel Campos
Downey,CA
Summary
Dynamic professional with a strong work ethic and proven leadership at the Disneyland Resort and Universal Studios. Expert in conflict management and performance under pressure, I enhanced guest experiences and reduced employee turnover by fostering a culture of continuous improvement and collaboration. Committed to operational excellence and team development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Attractions Cast Member/Lead
Disneyland Resort
Anaheim, CA
09.2022 - Current
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.
- Facilitated accessibility for guests with disabilities through proper assistance procedures according to company policies.
- Promoted adherence to safety guidelines amongst guests by consistently reinforcing rules during pre-boarding announcements or in-person reminders.
- Assisted in improving attraction operations through participation in team meetings sharing feedback based on observations or guest interactions.
- Handled guest concerns and complaints with professionalism, empathy, and effective problem-solving skills.
Attractions Lead/Supervisor of Operations
Universal Studios
Universal City, CA
07.2019 - 09.2022
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.
- Collaborated with cross-functional teams on various initiatives to optimize operational performance across departments.
- Fostered a culture of continuous improvement by encouraging staff input on process enhancements or procedural changes that would benefit the organization as a whole.
- Reduced employee turnover rate by creating a positive work environment and offering opportunities for professional growth.
Education
MBA -
Purdue Global University
Indianapolis, IN07-2026
Marketing
California State University, Long Beach
Long Beach, CA06-2022
Skills
- Performance under pressure
- Strong problem solving
- Conflict management
- Strong work ethic
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
Certification
Professional Business Writing Certificate
Languages
Spanish
Full Professional
Timeline
Attractions Cast Member/Lead
Disneyland Resort
09.2022 - Current
Attractions Lead/Supervisor of Operations
Universal Studios
07.2019 - 09.2022
MBA -
Purdue Global University
Marketing
California State University, Long Beach