Sarah Guidry
Port Neches,TX
Summary
Skilled in customer service and safety awareness, excelled at Walt Disney World Parks and Resorts by enhancing guest experiences and optimizing safety protocols. Demonstrated exceptional ability in crowd control and positive reinforcement, significantly improving satisfaction and efficiency. Renowned for performance under pressure and fostering inclusive, supportive environments across diverse roles.
Overview
5
5
years of professional experience
Work History
Attractions Cast Member
Walt Disney World Parks and Resorts
01.2024 - 08.2024
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Facilitated accessibility for guests with disabilities through proper assistance procedures according to company policies.
- Promoted adherence to safety guidelines amongst guests by consistently reinforcing rules during pre-boarding announcements or in-person reminders.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Nurtured a welcoming atmosphere for diverse guest populations through cultural sensitivity training application in daily interactions.
- Optimized ride throughput by effectively loading/unloading guests while adhering to safety guidelines.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
Customer Service Associate
Walgreens
10.2021 - 01.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Trained new associates in company policies and procedures, and customer service protocols, elevating overall team performance.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Nursery Teacher
The Temple Methodist Church
09.2019 - 07.2022
- Implemented creative arts projects to develop fine motor skills and encourage self-expression among children aged 2-7 years old.
- Enhanced learning experiences by incorporating a variety of teaching methods and materials, such as visual aids and hands-on activities.
- Promoted social-emotional development by fostering a nurturing classroom environment where children felt safe, respected, and valued.
- Established positive relationships with parents through consistent communication and involvement in events.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
Education
Interdisciplinary Studies
Lamar University
Beaumont, TXSkills
Performance under pressure
Safety awareness
Customer Service
Cash Handling
Crowd Control
Positive Reinforcement
Classroom Organization
Early Childhood Education
Timeline
Attractions Cast Member
Walt Disney World Parks and Resorts
01.2024 - 08.2024
Customer Service Associate
Walgreens
10.2021 - 01.2024
Nursery Teacher
The Temple Methodist Church
09.2019 - 07.2022
Interdisciplinary Studies
Lamar University
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