Gabriel Capovilla
Gainesville
Summary
Proactive and detail-oriented professional with experience at Ritz Carlton Hotel, adept in guest relations and front desk management. Excelled in enhancing customer satisfaction and streamlining reservation processes, demonstrating exceptional problem-solving skills. Achieved increased occupancy rates through meticulous attention to detail and strong interpersonal abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Worker
Ritz Carlton Hotel
05.2023 - 07.2024
- Resolved guest concerns efficiently, contributing to increased customer satisfaction scores.
- Contributed to a positive workplace environment by fostering strong relationships with colleagues from various departments.
- Maintained accurate records of guest information, ensuring smooth communication between departments.
- Assisted guests in booking reservations, resulting in increased occupancy rates and revenue generation.
- Managed a high volume of incoming calls, directing callers to appropriate personnel or assisting with their needs.
- Generated detailed reservation reports for management review, enabling informed decision-making regarding occupancy strategies and rate adjustments.
- Enhanced guest satisfaction by providing exceptional front desk service and promptly addressing inquiries.
Private Investigator Assistant
Relentless LLC
10.2022 - 04.2023
- Collected documentation such as witness statements, video recordings and photographs to support case findings.
- Stayed in open communication with supervisors to maintain operational safety and submit timely reports.
- Exceeded client expectations by delivering comprehensive reports detailing case findings and recommendations in a timely manner.
- Produced professional reports outlining findings of cases, expenses incurred and any important incidents.
Education
No Degree -
Santafe College
Gainesville, FL07-2026
Skills
- Scheduling appointments
- Guest relations
- Time management
- Typing speed
- Basic accounting
- Customer service
- Problem-solving skills
- Hospitality services
- Housekeeping
- Front desk management
- Front office support
- always on time
- Never had a day absent
Accomplishments
- Mentored newly hired individuals in company processes and procedures which alleviated employee turnover by 50%.
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
Certification
Took multiple hospitality classes in highschool.
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Full Professional
Timeline
Front Desk Worker
Ritz Carlton Hotel
05.2023 - 07.2024
Private Investigator Assistant
Relentless LLC
10.2022 - 04.2023
Took multiple hospitality classes in highschool.
No Degree -
Santafe College
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