Madlyn Sprague
Springfield,MO
Summary
Experienced with managing front desk operations and providing top-notch customer service. Utilizes effective communication and organizational skills to ensure efficient handling of inquiries and appointments. Track record of fostering welcoming environment and swiftly resolving issues to maintain high client satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Worker
Missouri State Office of Admissions
08.2021 - 05.2023
- Instructed an average of 25 students and university quests every few hours on the location of certain buildings and offices.
- Resolved guest concerns efficiently, contributing to increased customer satisfaction scores.
- Contributed to a positive workplace environment by fostering strong relationships with colleagues from various departments.
University Ambassador (Tour Guide)
Missouri State University
01.2021 - 05.2023
- Guide 1-50 prospective students and parents through the Missouri State University Campus.
- Executing an organized and pleasant experience for those who attend tours
- Participated in regular training sessions to stay up-to-date on institutional policies, program changes, and admissions requirements.
Preschool Teacher
Ridge Crest Baptist Church
01.2021 - 05.2021
- Supervised 10 children ages newborn to five years old.
- Gave one-on-one attention to children while focusing on the entire group overall.
- Developed weekly lesson plans and activities to engage children and promote learning.
Education
Doctorate of Audiology - Audiology
Missouri State University
Springfield, MO05-2027
Bachelor of Science - Communication Sciences and Disorders
Missouri State University
Springfield, MO05.2023
Skills
- Scheduling appointments
- Guest relations
- Child development
- Hospitality services
- Credit and cash payments
Certification
American Red Cross BLS and CPR Certified
Timeline
Front Desk Worker
Missouri State Office of Admissions
08.2021 - 05.2023
University Ambassador (Tour Guide)
Missouri State University
01.2021 - 05.2023
Preschool Teacher
Ridge Crest Baptist Church
01.2021 - 05.2021
Doctorate of Audiology - Audiology
Missouri State University
Bachelor of Science - Communication Sciences and Disorders
Missouri State University
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