Gabriel Carreno
Miami,FL
Summary
Dynamic waiter with 9 years of experience in FOH and BOH functions. Engaging communicator with exceptional customer service and food handling skills. Memorizes menu items and orders, upselling additional products, and taking accurate drink and food orders.Adaptable waiter experienced in different types of food service. Quality-driven with extensive knowledge of hospitality etiquette, food preparation and superior customer relations. Courteous and reliable team member proficient in FOH and BOH operations. Skillful in handling phone duties and reservations. Well-versed in coordinating large-scale events and intimate dining. Proactive and friendly professional with strengths in customer service, time management and effective planning. Skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
Overview
10
10
years of professional experience
Work History
Waiter
Berries In The Grove
Coconut Grove, FL
02.2023 - Current
- Demonstrated knowledge of the menu along with explaining different Wines, Cocktails, and what drink would go good with the food. while explaining the ingredients of the food and drinks and where they come from.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Reviewed daily specials, menu changes and service specifications.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Always have sense of urgency everywhere!
- I am always nice and hospitable in such a way that me and the guest make a strong connection to where they want to keep coming back.
- I make relationships with guests so whenever they come back they are glad to see me and always receive a nice welcome back.
- The strong connection I build with guests because of the Five Star Service i provide to them not only makes me feel good and accomplished but it makes me want to do it over and over, because i like to make people happy, make my coworkers and managers proud, and to keep improving myself and my workplace.
Waiter/server
Red Rooster Restaurant
Miami, FL
06.2020 - 02.2023
- A 2 Michelin Star Restaurant the time that i worked there.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Stocked server areas with supplies before, during and after shifts.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Informed customers about specials, upselling additional food and drink items.
- Reviewed daily specials, menu changes and service specifications.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Suggested additional items to customers to increase restaurant sales.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Cleared table and bussed dishes to allow for quick setups.
- Set up dining room to meet hospitality and service standards.
- Resolved customer concerns with friendly and knowledgeable service.
- Developed strong and lasting resident relationships.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Implemented sanitary food handling, holding and service protocols.
- Provided timely checks on guest needs and brought requests.
Waiter
The Tavern Restaurant
Miami, FL
05.2018 - 06.2020
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Stocked server areas with supplies before, during and after shifts.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Cleared table and bussed dishes to allow for quick setups.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Set up tables and counters to prepare dining and serving areas.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Developed strong and lasting resident relationships.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Waiter
American Social Brickell
Miami, FL
05.2016 - 04.2018
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Stocked server areas with supplies before, during and after shifts.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Minimized customer wait times by taking and filling large volume of orders each day.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
- Plated food and assessed plate presentation to maintain highest standard of food quality.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
- Cleared table and bussed dishes to allow for quick setups.
- Developed strong and lasting resident relationships.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
Waiter
Moshi Moshi
Miami, FL
08.2015 - 10.2017
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Stocked server areas with supplies before, during and after shifts.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Minimized customer wait times by taking and filling large volume of orders each day.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
- Plated food and assessed plate presentation to maintain highest standard of food quality.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
- Cleared table and bussed dishes to allow for quick setups.
Education
Associate of Arts - Business Administration
Miami Dade College
Miami, FL07.2021
Skills
- Bilingual, English/Spanish
- 9 Years server experience
- 2 Years Server Experience in restaurant with 2 Michelin Stars (Red Rooster)
- Food inspection
- Point of Sale (POS) system operations
- Food safety understanding
- Table setting arrangements
- Liquor, wine and food service
- Menu memorization
- Sales Techniques
- Effective customer upselling
- Menu knowledge
- Regulatory compliance
- Service prioritization
- Dining customer service
- Dish preparation
- Quality control
- Relationship management
- Safe food handling
- Table Bussing
- High-volume dining
Timeline
Waiter
Berries In The Grove
02.2023 - Current
Waiter/server
Red Rooster Restaurant
06.2020 - 02.2023
Waiter
The Tavern Restaurant
05.2018 - 06.2020
Waiter
American Social Brickell
05.2016 - 04.2018
Waiter
Moshi Moshi
08.2015 - 10.2017
Associate of Arts - Business Administration
Miami Dade College