Gabriel Condarco

• Maintained cleanliness of spa reception area and other common areas throughout the facility.
• Conducted quality assurance inspections on a regular basis ensuring high levels of customer satisfaction.
• Provided assistance to therapists during treatments when required.
• Served refreshments to clients before or after their treatments.
• Organized daily activities according to priority level ensuring that all tasks were completed on time.
• Checked in customers for their appointments and verified payment information.
• Provided tours of the spa facilities to potential clients.

• Took reservations over phone and in person.
• Maintained cleanliness of lobby area, including wiping down tables and chairs.
• Checked identification for guests who appeared under age 21.
• Greeted guests upon arrival and provided them with menus.
• Inspected dining areas for any damages or defects.
• Processed payments from customers using a POS system.
• Answered customer inquiries regarding the menu, restaurant services, and special promotions.
• Assisted servers in seating guests by escorting them to their tables.

My duties as a reservation host/busser include but not limited to sales duties at various food and beverage outlets in the resort. accommodating day-of reservations requests, and accurately delivering service to ensure exceptional guests experience. enter, retrieve, reconcile, and verifying information in the reservation system. Maintaining a full understanding of hotel current events, details of all food and beverage outlets, cross-venue sales opportunities, and upselling guests experiences. Perform guest service functions such as welcoming guests to food and beverage outlets, discussing available reservation opportunities, attending to guest requests, greeting guests, and assisting guests with seating. Duties also include ensuring Food & Beverage outlets meet all federal, state, city, county, corporate, hotel, and department standards, requirements, policies, and regulations. Possessing a complete understanding of all applicable laws and regulations concerning service.