Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gabriel Cortes Acevedo

Land O' Lakes

Summary

With a proven track record at HealthPlan One, I excel in leveraging customer service and data entry skills to enhance insurance claim processes and customer satisfaction. My expertise in documentation and resolving billing issues has significantly improved operational efficiency, making me a valuable asset in customer care and insurance services.

Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.

Overview

4
4
years of professional experience

Work History

Customer Care Representative/Licensed Insurance Agent

HealthPlan One
07.2023 - Current
  • Ensured timely payments from insurance providers through submission of accurate and complete claims.
  • Verified insurance of patients to determine eligibility.
  • Collaborated with healthcare providers, ensuring accurate documentation for seamless billing operations.

Licensed Insurance Agent

TZ Insurance Solutions
05.2021 - 06.2023
  • Calculated quotes and educated potential clients on insurance options.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
  • Filed and updated patient information and medical records.
  • Resolved Billing and account issues using multiple user interfaces and CRMs
  • Communicated with insurance providers to resolve denied claims and resubmitted.

Education

High School Diploma -

Liberty High School
Kissimmee, FL
05-2019

Skills

  • Customer service
  • Inbound customer service
  • Data entry
  • Call center experience
  • Payment processing
  • Product knowledge
  • Customer relationship management
  • Documentation and reporting

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Care Representative/Licensed Insurance Agent

HealthPlan One
07.2023 - Current

Licensed Insurance Agent

TZ Insurance Solutions
05.2021 - 06.2023

High School Diploma -

Liberty High School
Gabriel Cortes Acevedo