Gabriel Cowan
Hayward,CA
Summary
Accomplished team member with experience in security and sales,. Great in incident reporting and relationship management, enhancing safety and customer satisfaction. Achieved significant improvements in security protocols and customer engagement through superior service and strategic problem-solving. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Sales Associate
Walmart
06.2018 - 01.2019
- Organized racks and shelves to maintain store visual appeal,
- engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
Sales Associate
Dds Discount
01.2019 - 01.2020
- Self-motivated, with a strong sense of personal responsibility.
- Stock shelves full of different type of clothing, toys, and accessories
- Created good relationships with customers
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Security Officer
Allied Universal Security Services
08.2020 - 02.2021
- Screened guests who passed through to get to their work building for any potential weapons. Always greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in by foot or security monitors.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Security Officer
Bastion Security
09.2021 - 08.2023
- Responded quickly to emergency situations to assess and deflect issues.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Security Officer
South County Security
11.2023 - 03.2024
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
Education
Music
Chabot College
Hayward, CASkills
- Report Writing
- General security
- Incident Reporting
- Superior customer service
- Relationship building and management
Timeline
Security Officer
South County Security
11.2023 - 03.2024
Security Officer
Bastion Security
09.2021 - 08.2023
Security Officer
Allied Universal Security Services
08.2020 - 02.2021
Sales Associate
Dds Discount
01.2019 - 01.2020
Sales Associate
Walmart
06.2018 - 01.2019
Music
Chabot College
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