Gabriel Duran
Bronx,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Parts Delivery Driver
Subaru, GMC, BUICK Milea Service
05.2023 - Current
- Safely and punctually delivered auto parts to local automobile stores from large distributor.
- Kept up-to-date records for clients and distribution center to maintain long-lasting relationships.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Kept detailed records of deliveries and money received from customers.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Sales Representative
JD Sports
11.2022 - 04.2023
- Retained excellent client satisfaction ratings through outstanding service.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
Customer Service Representative
Enterprise Rent-A-Car
06.2022 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Tracked customer service cases and updated service software with customer information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Pizza, Delivery Driver
Domino's Pizza
06.2020 - 02.2022
- Answered [Number] phone calls to write down and record details of each customer order.
- Packaged and secured pizza, appetizers and drinks to load safely in delivery vehicle.
- Presented customers with bills and receipts to collect payment for items delivered.
- Performed basic housekeeping tasks at restaurant by washing dishes, sweeping floors and properly disposing of trash.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Education
Bachelor of Science - Business Administration in Sports Management
Monroe College
The Bronx, NY06.2023
Skills
- Customer Service
- Microsoft Excel Proficiency
- Conflict Resolution
- Decision Making
- Multi-tasking
- Attention to Detail
- Spanish Fluency
- Organizational Skills
Timeline
Parts Delivery Driver
Subaru, GMC, BUICK Milea Service
05.2023 - Current
Sales Representative
JD Sports
11.2022 - 04.2023
Customer Service Representative
Enterprise Rent-A-Car
06.2022 - 10.2022
Pizza, Delivery Driver
Domino's Pizza
06.2020 - 02.2022
Bachelor of Science - Business Administration in Sports Management
Monroe College
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