Gabriel Godfrey
Rockledge,FL
Summary
Proven background in enhancing KPI sales metrics and consistently exceeding year-over-year growth. Established sales training and Customer Relationship Management policies to streamline sales revenue and secure customer base expansion. Skilled in effective communication, problem solving, relationship building with B2B clients. Experienced in hands on sales environments and back-end processes of sales data analytics, CRM platform certified in Salesforce, Google Data Analytics, Tableau Platforms. Motivated Sales Account Manager specializing in budgeting, project management and staff training and development. Well-versed in client preferences and needs and effectively manages sales teams to optimize customer satisfaction and boost sales. Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
18
18
years of professional experience
Work History
Sales Account Manager
La-Z-Boy Home Furnishings & Decor
Cocoa, Florida
08.2025 - Current
- Built strong client relationships to identify and address needs effectively.
- Created client portfolio aligned with KPI projections and tailored to customer service needs.
- Managed data sets for product placement and inventory sales analysis, achieving a 20% differential month over month.
- Conducted product presentations to highlight home furnishings and decor options.
- Managed inventory processes for clientele, receivables, and deliveries.
- Organized all sale resets, and retagging of floating promotions and general operational duties
Salesforce Administrator
CTS Beacon
Fairfax, VA
01.2022 - 07.2025
- Created user management profiles and constructed account structures, permissions, and security sets to optimize user access within SF platform
- Constructed Lightning Web Components and Application sets using Apex and LWC components within Sales and Service clouds.
- Built dynamic and static dashboards to visualize key KPIs and control elements, enhancing data-driven decision making
- Constructed data visualization aids using Tableau for companies' KPIs, streamlining manual reporting to a minimum
- Collected and analyzed survey data to evaluate program efficiency and identify anomalies for actionable insights
- Received, cleaned, and prepared data from clients using Excel, SQL to help data scientist establish mix models
Sales Account Manager
Bob's Discount Furniture
Fairfax, VA
01.2017 - 09.2021
- Supervised a team of 22 associates while managing daily operations of primary and secondary location of customer service staff
- Responsible for daily, monthly, year over year KPI's. Profit/Loss, Service attachment percentages, Sales Gain, Store Budget, (NPS) Net Promoter Score, (CSI) Customer Satisfaction Index.
- Increased Sales Year over Year surpassing company growth standard of 14% to 22% and implemented Sales Training program for store sales associates. Maintained a 42% Service Plan attachment rate and departmental increases of 18% monthly per associate average
- Analyzed sales data to identify trends and opportunities, resulting in improving Sales Conversion by 15%
- Managed Customer Relationship Management (CRM) system to improve storefront relationship with customers, improving repeat business by 23% and customer satisfaction.
Area Manager
HH Gregg
Nashville, TN
10.2011 - 11.2016
- Responsible for District 3 General operations, consisting of 3 retail storefronts and delivery services
- Supervised storefront monthly sales reviews to ensure company goals and standards were met and implemented recovery strategies and training programs for sales associates.
- Applied Data Analytics and Salesforce (CRM) for collection of KPI's and organized monthly presentations to identify areas of strength and improvement; maintained a 16% growth in district profit average year over year.
- Oversaw product delivery satisfaction initiative for customer response; compiled data sets and surveys to establish metrics of overall satisfaction, furthering repeat business.
- Implemented Sales and Training programs monthly requirements that allowed profit growth for company as well as associate. Allowing for 19 % growth year over year. Applied Employee Happiness survey system, resulting in higher pay and increased retention rates of employees by 28%
- Adjusted sales strategies by combining Inventory Audits, identifying loss sales in overstock to create more efficient sales gain of 25% per dept.
Account Manager Underwriter
Acceptance Now
Nashville, TN
09.2008 - 09.2011
- Grew account base of original 40 accounts to over 200+ while holding positive credit accounts at 96%
- Approved or denied client applications after reviewing status, contracts, and payment arrangements based on needs.
- Maintained a collection status of 4% exceeding company standard of 11%
- Managed all account collections and established a daily calling schedule and mailing list for negative accounts.
- Built relationships with host storefront and introduced weekly progress report with managers to streamline sales growth and enhance customer retention.
- Operated retail store as financing source for potential customers as 3rd party company.
Education
Associate of Applied Science - Computer Applications Development
Eastern Florida State College
Cocoa, FL06-2026
Skills
- Salesforce CRM
- Sales forecasting
- Client relationship management
- Account strategy
- Customer service
- Data analysis
- Microsoft Office 365
- Team leadership
- Team collaboration
- Time management
- Communication
- Customer orientation
- Work ethic
Timeline
Sales Account Manager
La-Z-Boy Home Furnishings & Decor
08.2025 - Current
Salesforce Administrator
CTS Beacon
01.2022 - 07.2025
Sales Account Manager
Bob's Discount Furniture
01.2017 - 09.2021
Area Manager
HH Gregg
10.2011 - 11.2016
Account Manager Underwriter
Acceptance Now
09.2008 - 09.2011
Associate of Applied Science - Computer Applications Development
Eastern Florida State College